** Customer Service Manager-Intermodal**

**Job Category****:** QC Operations Corporate **Requisition Number****:** CUSTO003314 Showing 1 location **Job Details**

**Description**

Quality Carriers, Inc. is the nations #1 tank trucking company. We transport a broad range of chemical products and provide our customers with value added services. Were a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to each of the top 100 chemical producers in the world with US operations.

We employ over 2,000 people nationwide and have over 200 people in our Tampa based corporate office.

**Essential Functions:**

* Generate and utilize service tracking and tracing reports to identify risk of service failures and implement countermeasures.

* Resolve rail service issues by communicating and working directly with Railroad customer service and operations teams

* Drive proactive load planning aimed at reducing the need for same day load recovery

* Trains and mentors team personnel using key metrics and other customer service indicators

* Manage performance of personnel with emphasis on new hire training

* Manage operationally efficient staff capable pf performing with expanding book business

* Utilize critical thinking and problem resolution to create solutions for repetitive service challenges

* Manage a review process to identify and implement continuous improvement solutions

* Manage the creation, entry and management of orders in the transportation management system(s)

* Ensure financial settlement of payables and receivables tied to orders

**Skill/Knowledge Requirements**

**Minimum education/experience necessary to perform the job:**

* Bachelors degree preferred in Business, Transportation, Logistics or Supply Chain

* 2-3 years of Customer Service or Sales Experience

* Intermodal or other Rail experience preferred

* Proficient with managing spreadsheets in a Microsoft or Google sheet environment

* Excellent communication and problem resolution skills

* Microsoft Office skills (Excellent PowerPoint, Excel & Access skills)

* Excellent writing skills & verbal communication

We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans).

Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.

Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

**Skills**

**Preferred**

**Communication** *Intermediate* **Conflict Resolution** *Some Knowledge* **Google Apps Suite** *Some Knowledge* **Customer Service** *Advanced* **Self Motivated** *Intermediate* **Time Management** *Intermediate* **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

Associates or better.

**Preferred**

Bachelors or better.

**Experience**

**Required**

**2-5 years:** Transportation / Logistics Support Role

**Preferred**

**2-5 years:** Rail Intermodal

**2-5 years:** Customer Service