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Sales and Service Operations
The ideal candidate should be in the Twin Cities Metro area with the ability to work onsite as needed at the Bloomington Q-Central office. Remote work may be an option for candidates in Pennsylvania, Colorado, Nevada, and outside the Twin Cities Metro area in Minnesota. Please note, relocation assistance is not provided.
About QBP
Quality Bicycle Products is in the business of bikes! From creating a portfolio of our own award-winning brands to distributing the top names and best products in the industry, we’re doing our part to further bike-kind. With distribution centers in Minnesota, Pennsylvania, Nevada, Colorado, and Taiwan, QBP serves a network of more than 5,000 independent retailers and 450 suppliers world-wide. We strive to be an extraordinary business to partner with and to work for and have made good on that goal for over 35 years. As a values-driven company, making the world a better place has always been at the heart of everything QBP does. We believe that our actions as individuals and as a company can make a difference, so we work every day to improve the sustainability and health of our industry and our communities.
We understand that it is our employees that make us successful and we do our best to make QBP a fun and rewarding workplace. Our community is passionate about pushing creative boundaries, sparking innovation in the industry, living healthy lifestyles, and having fun. We have a welcoming environment that welcomes employees from all backgrounds and allows individuals to be themselves. QBP provides a lot of great perks for employees, including product discounts, commuting incentives, fitness and wellness programs, flexible schedules, weekly massages, and the ability to bring your dog to work.
What you will be accountable for:
The Sales and Service Operations (SSO) Team works with our entire Sales Team (Domestic, International and National Sales) as well as our Customer Service Department to keep things running smoothly so our customer’s experience is seamless, and our sales department can focus on selling. This is accomplished both by fixing things that come up daily as well as determining the root cause of a problem and working to resolve for the future. SSO team members are system, process and operational experts. They often work with departments across the entire company to help resolve issues and streamline processes. Our goal is to ensure we have a consistent baseline customer experience for all customers whether distribution or brand partners, as well as help to implement solutions to treat different customers differently.
Support Customer Service and Sales Department by
Support Domestics Sales Team by
Support International Sales Team by
Support National Sales Team by
Support all day-to-day functions of SSO Team
The Sales and Service Operations Team reports to the Sales Operations Manager. The Sales Operations Team is split into two workgroups; Program Sales Operations and Sales Support. This person will report to the Sales Program Operations Supervisor. Sales Operations Team members work closely with Account Managers, Regional Sales Managers, Outsides Sales Representatives, the National Sales Team as well as the International Sales Teams.
Other tasks and responsibilities as assigned
What you need to succeed:
Other qualifications preferred but not required
Familiarity with QBP core systems: SAP, QBP.com, CRM, preferred
Other related criteria-
o Potential Domestic Travel
Ability to travel domestically. Must possess a valid US driver’s license and fulfill the requirements of being a QBP Approved Driver.
o Physical Requirements
Ability to perform work on a computer extensively
Ability to perform work on a phone and computer extensively.
Modeling QBP Core Values:
Quality Bicycle Products is proud to be a certified B-Corp, and an Equal Employment Opportunity and Affirmative Action employer, committed to inclusion and diversity. We seek talent from all backgrounds to join our teams, and we encourage our employees to bring their authentic and best selves to work. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Quality Bicycle Products approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rdparty salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility. Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
$98k-128k (estimate)
04/29/2024
05/09/2024