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Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.
Skills:
Strong knowledge of the following is preferred.
Microsoft operating systems and Microsoft Office.
Apple hardware and operating systems.
Networking switches and data networks.
IP telecommunications systems.
Audio Visual Systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
At least 1 Year PC/LAN technical or equivalent experience preferred.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Experience level:
Schedule:
Work Location: In person
Contractor
$58k-73k (estimate)
05/01/2024
05/02/2024
qualifiedeast.com
Oviedo, FL
<25
The job skills required for Technical Support Associate include Customer Service, Networking, Operating System, Initiative, Computer Systems, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Associate positions, which can be used as a reference in future career path planning. As a Technical Support Associate, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Associate. You can explore the career advancement for a Technical Support Associate below and select your interested title to get hiring information.