Professional Customer Care - Ferndale

*** Direct Hire Opportunity***

Do you have customer service experience? Are you detail-orientated? Are you looking for great benefits and a steady job? Our client is seeking a customer care agent to join their team. Apply now to set up an interview!

About The Position

Join a tight-knit team at a fast-growing e-commerce business servicing thousands of salons across the country. Our client is family owned and operated and offers competitive pay, consistent shifts, profit sharing, and referral bonuses.

Professional Customer Care (PCC) is the customer-facing side. In addition to fielding phone calls, live chats, and SMS communication, the PCC team is responsible for coordinating product returns, managing incoming orders in conjunction with our operations team, monitoring customer trends, dispersing product education and information to customers, and general problem-solving and issue resolution.

Pay - Up to $18.00/hr

ESSENTIAL DUTIES

• A quick learner dedicated to the continued improvement of PCC team operations
• Able to multitask in our high-volume call center, accomplishing tasks between calls
• A positive communicator, able to speak to customers patiently regardless of the situation
• Able to coach customers through basic tech tasks (logging in, email navigation, etc.)
• A capable writer able to communicate effectively via live chat and email channels
• Must have experience styling hair, or providing advice on hair and product.

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