Company Overview

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50 locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

We are recruiting for a PMO Customer Support Specialist to support an office that provides best-in-class Open Source Intelligence (OSINT) technology services and applications. The program is leading the charge for the OSINT mission supporting collection, tradecraft and technology. 

Responsibilities

• Provide Tier 1 and Tier 2 support to a Data Sharing platform that is the first tool to use large language model (LLM) and generative AI in its collection analysis
• Prepare SOPs, quick reference guides, FAQs and various other supporting documents for both internal and external stakeholders .
• Support coordination among disparate projects and government teams to drive quality outcomes and facilitate technical progress toward the strategic objectives of the organization.
• Experience with AGILE methodologies to work with project team Scrum Masters to track customer support tickets.

Required Qualifications

• Experience working Tier 1 and Tier 2 Tickets
• Experience managing highly visible projects to include providing recommendations and execution and execution for the following areas: streamlining and simplifying business processes, , benchmarking and program metrics, data management, and assistance with business reporting and analytics.
• Strong interpersonal skills necessary to elicit cooperation and support from others and to interact tactfully and effectively with co-workers, supervisors, and other Agency employees.
• Strong oral and written communication skills sufficient for responses to senior leaders and personnel
• Ability to interact with people who have different values, cultures, or backgrounds, as well as customers, employees, and managers at all levels.
• Active TS/SCI with poly required # qinetiqclearedjob

Preferred Qualifications

• Bachelor’s degree

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.