4 Guest Services Agent - Part Time Jobs in Saint Charles, IL
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Q Center is Hiring a Guest Services Agent - Part Time Near Saint Charles, IL
- Paid time off
- 401(K) with employer match
- Employee Meals
- High School diploma or equivalent and/or experience in a related field required.
- Proficient in Microsoft Office applications to include Word, Excel and Power Point required.
- Experience using Multi-Functional Printer preferred.
- Customer service experience required.
- Strong communication skills both written and verbal.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
- Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards.
- Understand proper operation of the Call Center operation and ensure that all standards are met.
- Answer guest inquiries about services, facilities and hours of operation in a timely manner.
- Ensure following of correct process of package delivery, mail and messages to guest rooms as well as meeting rooms.
- Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies; collect payment and make changes for guests.
- Be aware of all rates, packages and special activities as listed in specific document of each category.
- Be familiar with all in-house groups; most notably VIP guests and their needs.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Balance and prepare individual paperwork for closing of shift according to Q Center standards.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- Ensure overall guest satisfaction and safety is achieved.
Job Summary
Part Time
$29k-39k (estimate)
07/20/2023
06/09/2024
q-center.dk
Saint Charles, VA
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The following is the career advancement route for Guest Services Agent - Part Time positions, which can be used as a reference in future career path planning. As a Guest Services Agent - Part Time, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent - Part Time. You can explore the career advancement for a Guest Services Agent - Part Time below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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