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Pyramid Global Hospitality
Avon, CO | Full Time
$50k-66k (estimate)
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Guest service supervisor
$50k-66k (estimate)
Full Time 1 Week Ago
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Pyramid Global Hospitality is Hiring a Guest service supervisor Near Avon, CO

Overview

Come grow with us! Exciting opportunities await at the brand new Towneplace Suites and SpringHill Suites, opening in May in beautiful Avon, Co! Join our team and be a part of creating a memorable guest experience from the beginning.

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits.

We are people focused with a CARE culture at the center of everything we do. The Springhill Suites Avon is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

EOE / AA We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor.

The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel / resort, and the assistance with the unloading of guest’s luggage.

They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role : Help guests discover their Wanderlust experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests.

The Supervisor will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort / hotel You will be escorting and orienting the guest to the front desk for check-in.

Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.

Train and mentor the team of bell attendants to provide exceptional customer service Assist the management team in coordination of special events that will impact the arrival and departure of guests You will be working together with other attendants to ensure each guest has a personalized experience and will dive" to open the door for all guests.

Assist lobby attendant in keeping entrance area clean and organized "Be the difference" with all guest and employees and do more than just the norm".

Qualifications Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift

Last updated : 2024-05-08

Job Summary

JOB TYPE

Full Time

SALARY

$50k-66k (estimate)

POST DATE

05/10/2024

EXPIRATION DATE

06/21/2024

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The job skills required for Guest service supervisor include Customer Service, Written Communication, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest service supervisor positions, which can be used as a reference in future career path planning. As a Guest service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service supervisor. You can explore the career advancement for a Guest service supervisor below and select your interested title to get hiring information.

If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Supervisor job description and responsibilities

Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.

05/05/2022: Portsmouth, NH

Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.

05/03/2022: San Antonio, TX

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

03/27/2022: Port Arthur, TX

Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.

03/28/2022: Columbia, SC

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.

04/19/2022: Waco, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Supervisor jobs

They must meet or exceed guest expectations on very occasion.

04/20/2022: Denver, CO

A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

03/04/2022: Ann Arbor, MI

Establish clear performance expectations.

02/13/2022: Laramie, WY

A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

02/18/2022: Mobile, AL

Ask customers to provide feedback on agents and customer service experience.

04/11/2022: Saint Paul, MN

Step 3: View the best colleges and universities for Guest Service Supervisor.

Butler University
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