About Us: Join our dynamic Guest Services team as a Hotel Concierge and embark on a journey of creating exceptional experiences for our guests. We are seeking highly motivated individuals who possess an engaging personality and a passion for making meaningful connections. If you are excited about using your knowledge and enthusiasm to assist guests in planning their stay and enhancing their overall experience, this is the perfect opportunity for you to thrive in the world of hospitality with world-class property.

Your Role: The Concierge is responsible for providing attentive courteous and efficient service to all guests. Ensure high quality food presentation in club lounge. Club lounge to maintain clean, organized and stocked. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests.. Your responsibilities will include:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Global Hospitality standards.
• Ensure good food quality delivered to club lounge, well displayed, clean surface and organized according to brand and company standards.
• Coordinate special events or special projects as assigned
• Assists guest with problems with hotel services
• Arrange transportation needs for guests
• Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours
• Be familiar with all Pyramid Global Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Opportunity for Growth: This position has the potential for advancement as it offers an exciting pathway for career growth within our organization.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

• Exclusive discounts on room rates and experiences at our award-winning hotels
• Mental wellbeing support for you and your loved ones
• Comprehensive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting perks and discounts
• Professional guidance and support
• Competitive health insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Educational opportunities for career growth
• Strong emphasis on work-life balance

If you are a self-motivated individual with a passion for creating memorable experiences, we encourage you to apply for the Hotel Concierge position at Marriott Colorado Springs. Join our team and play a vital role in making our guests' stays exceptional and unforgettable while growing your career in the hospitality industry. Be part of our mission to create value for our associates, guests, owners, and communities.

Required Qualifications:

• High School diploma or equivalent required.
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.