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Job Description
This role is tasked with assisting the Guest Experience Specialist in the operation of the L?na'i Air charter air service.
In this role, guest service must be delivered in a manner that is both high touch and high quality. Contact will continue with guests as their charter date approaches.
This role will assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest's inbound flights into and within the State of Hawaii.
This position will also participate in the ground service during the arrival and departure process as guests transition through the Lana i Air Hanger facility on O'ahu and Lanai.
This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on L?
na'i and Oahu. The primary goal of this position is to support the overall efforts of L?na'i Air in increasing occupancy for the Four Seasons Hotels on Lana i.
Compensation :
$21.27 / hour (non-exempt)
Reporting Relationship :
Reports to : Director, Manager, Supervisor
Coordinates with : Four Seasons L?na'i
Ground Support Team (L?na'i Air GSA & Fixed Base Operator FBO)
Ground Transportation Vendor
Quality Standards :
Responsibilities
Essential Duties
Accommodate special requests whenever possible, resolve guest complaints, and assist guests with inquiries.
Perform other duties as assigned.
Qualifications
Qualification / Requirements :
Required Work Cards / Certifications :
Physical Requirements :
and stoop, kneel, crouch, or crawl.
The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification.
It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job.
Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
About Us
At P?lama L?na'i, we honor our island's history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together.
If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.
Last updated : 2024-04-23
Full Time
Heavy Civil Construction
$29k-38k (estimate)
04/25/2024
07/23/2024
pulamalanai.com
HONOLULU, HI
50 - 100
2013
Private
LESLEY KANESHIRO
$10M - $50M
Heavy Civil Construction
Pulama Lanai provides holiday resorts in Hawaii.
The job skills required for Guest experience include Guest Service, Communicates Effectively, Transportation, Futures, Teamwork, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest experience positions, which can be used as a reference in future career path planning. As a Guest experience, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest experience. You can explore the career advancement for a Guest experience below and select your interested title to get hiring information.