Responsible for examining and analyzing calls for state agency pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and returned in the required format.

Performs other related work as assigned.

• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suite.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secure team environment.

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.

High School Diploma or G.E.D.

Bachelor’s degree in related field

Physical Requirements

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.

Job Types: Full-time, Part-time

Pay: From $16.83 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote