Company DescriptionAt Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the world's best pharmaceutical, biotechnology and medical companies.As specialists in recognizing talent we pride ourselves on not just finding the best people for our client partners but on our ability to spot the best and brightest talent to work for us. We are also renowned for providing training and long-term career opportunities to help our employees be the best they can be, so they can continue to deliver the expertise Real has become famous for.Relationships are at the heart of everything we do and ensure that our clients and candidates continue to work with us again and again. This ethos is also what shapes how we work as a business. We encourage and reward knowledge sharing and have various support networks and international forums to enable our employees to keep up-to-date with changes happening across their industries and share local insight to deliver true global perspectives.Job DescriptionAnalyze, interpret and enter changes in an accurate and timely mannerOwn assigned processes for HRProvide SME expertise to HRBPs and Legal for processManage quality of employee records. Perform auditing activities to ensure accuracy and compliance of data; update records as neededSupport employee data changes in Workday as Super User Admin Role including but not limited to mass changes/uploads, re-organizations, etc.Collaborate and coordinate with team members to ensure all SLAs are metProactively provide suggestions and implement process improvementsGenerate basic data reports as requested and assist in process documentation/updates. Ensure quality and accuracy.10% Inquiry Management & Issue ResolutionManage and respond to employee and manager inquiries related to employee data administration using tools and resources available.Assists in researching issues relating to HR processes.Offers superior customer service and answers general process questionsRoute more complex issues to appropriate source and escalates urgent matters as needed.Develop and maintain a positive working relationship with both internal and external customers in order to resolve issues/concerns that arise.When necessary provide guidance to the HR requestor related to maintaining data integrity within HR systems.15% Cross-Functional ProjectsParticipates in various HR projects and initiatives while working collaboratively with other team members.Support projects as assigned and drive to completion using project management skillsRepresent the “customer voice” to ensure appropriate first line support to customers. Ensure global view and alignment with HR Ops vision is maintained.Delivery of projects/activities on time and within scopeQualificationsEducation and Experience Requirements:Bachelor degree is requiredPreferred to have at least 2-5 years of related experience in an HR or data processing environmentPrevious experience working within an HR functionPrior experience working with HRIS systems; preferably WorkdayProject management experience a plusKey Skills, Abilities, and Competencies:Possess understanding of HR processes and administration.Demonstrated ability to handle multiple tasks effectively, prioritize requests, and adapt well to changeRequires strong attention to detail, management of deadlines, and accuracy of processing data while working in a fast-paced environmentMust be able to handle confidential information and issues effectively and without breech of confidentialityWorks well under very general supervisionExcellent verbal and written communication skillsWorking knowledge of Microsoft Office, especially ExcelAbility to interact with all levels of employees (customers) while maintaining an enthusiastic, professional demeanor during interactionsAbility to interact effectively in a team environment/strong team building skillsAdditional InformationAll your information will be kept confidential according to EEO guidelines.IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP!I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!