2 Customer Support Representative Jobs in Sugarcreek, OH
ProVia is Hiring a Customer Support Representative Near Sugarcreek, OH
- Provide professional class service. Manage and take ownership of every situation as it comes up in order to provide the best service to customers.
- Be available and respond to customer inquiries via phone, email, and ProVia' s online ordering application as assigned. Build relationships and be a preferred point of contact for Dealers, Distributors, and Installers through diligent follow-up and proactive communications regarding account specifics, orders, shipments, product configurations, and warranty claims. Complete communications and tasks with promptness, completeness, and a serving attitude.
- Process internal communications that includes but not limited to; task lists, order quoting, and products needed for projects and other departments serving both internal and external customers.
- Manage tasks outside of primary responsibilities as assigned.
- Relational Skills
- Nonverbal Communication: Clearly conveys information through written messages; seeks clarification appropriately; responds well to questions; maintains professional verbal/nonverbal communication in any situation. Writes clearly using correct grammar, spelling, and punctuation.
- Verbal Communication- Communicates clearly and can have effective, collaborative supportive discussions regarding issues and questions.
- Must be able to take direction and remain positive during conflict.
- Preferred 1-2 years Customer Service experience.
- Technical Skills
- Proficient in computer usage is required such as Microsoft Office.
- Mechanical aptitude
- Mid-level math aptitude: understanding of decimals/fraction conversions, measurement, and sizing.
- A comprehensive understanding of the product lines for which the department is responsible, or a strong desire and aptitude to learn.
- Preferred working knowledge of construction terms.
- Organizational Skills
- Prioritizes customer’s needs; multi-tasks; efficient time management; deadline oriented; meets commitments; prompt responses. Finds satisfaction in managing one’s own work with a sense of quality.
Job Summary
Full Time
IT Outsourcing & Consulting
$35k-44k (estimate)
03/27/2024
05/26/2024
provia.com
MOUND, MN
200 - 500
1977
Private
J C LEDUC
$50M - $200M
IT Outsourcing & Consulting
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The job skills required for Customer Support Representative include Customer Service, Products and Services, Customer Support, Verbal Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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