Service Center PT-ADAS Central Valley Job Summary To direct and lead Protech operations of the assigned Area by establishing and maintaining company goals and standards for performance, growth, and world class customer service through activities and services to support and measure the success of the overall region. Responsibilities: Experience using OE diagnostic scan tools to perform diagnostics, trim, and mechanical work on all makes and models of vehicles. Manages Protech field resources within the designated Area (e.g. Mobile technicians, Calibration technicians, and Apprentice Calibration technicians) and supports Protech field efforts, to include scanning. Manages and oversees the financials of the Operations business within the Area. Responsible for recruiting, backfill, cascade training, and leading the team. Understands the needs and nuances of assigned Area. Monitors market performance and responds to support requests. Identifies and resolves performance issues of Protech scanning, Mobile, and Calibration within the Area. Review and approve weekly reports to ensure time entry, payroll sheets, and expenses are accurate and on time. Addresses billing concerns, questions, and handles financial management for the Area. Perform team engagement and performance evaluations for teammates. Quality control for field operations Responsible for tooling, tooling updates, SAFETY, and inventory (including laptops, OE, other equipment). Providing ongoing training with teammates so we are always up to date with the newest procedures/technologies. Build and maintain client relationships. Requirements: 10 years of automotive OE, mechanical, diagnostic experience. 2 years of management experience Must be 18 years of age Must have a valid driver’s license and ability to pass MVR check. Physical Demands Must be able to lift 60 pounds independently Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping. Requires frequent driving of company and customer vehicles. Extensive travel within designated area. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to 1,200 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, the nation's largest auto collision repair provider across 33 states, as well as the broadest network of OEM-certified collision centers in the U.S; Caliber Auto Care (formerly Service First Automotive, for mechanical repair services and quick oil changes); and Caliber Auto Glass (for repair and replacement). Caliber was the first to feature a collision national lifetime warranty and today leads the industry in customer service, the latest technology and specialized services such as dedicated Non-Drive facilities and certified, express repair centers. With the purpose of Restoring the Rhythm of Your Life®, Caliber's 21,500 teammates are committed to getting 1.5 million customers back on the road safely—and as quickly as possible—every year. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Learn more about Caliber at calibercollision.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.