INTRODUCTION

At ProSync we hire cleared professionals who are passionate about their work and ready to take the next step in their career. The talented individuals we hire into our company are provided with a multitude of contract opportunities spanning information technology and industry specific domains. The Department of Defense (DoD) and Civilian U.S. government agency customers seek ProSync for our solutions, talent and expertise, our professionals in shaping the future, supporting our critical missions, and to work side-by-side with the best and brightest in the industry.

WHAT YOU WILL BE DOING

Provides support for implementation, troubleshooting and maintenance ofInformation Technology (IT) systems. Manages IT system infrastructure and anyprocesses related to these systems. Provides support to IT systems includingday-to-day operations, monitoring and problem resolution for all of theclient/server/storage/network devices, mobile devices, etc. Provides Tier 1(Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, andresolution of problems. Provides support for the escalation and communication ofstatus to agency management and internal customers. Provides support for thedispatch system and hardware problems and remains involved in the resolutionprocess. Configures and manages UNIX and Windows operating systems andinstalls/loads operating system software, troubleshoots, maintains integrity andconfigures network components along with implementing operating systemsenhancements to improve reliability and performance.

WHAT YOU WILL NEED

Fifteen (15) years experience as a SA in programs and contracts of similarscope, type, and complexity is required. Bachelor’s degree in a technicaldiscipline from an accredited college or university is required. Five (5) yearsof additional SA experience may be substituted for a bachelor’s degree.

 
• Provide support for implementation, troubleshooting and maintenance of ITsystems.
• Provide Tier 1 (Help Desk) problem identification,diagnosis and resolution of problems.
• Manage the daily activities ofconfiguration and operation of IT systems .
• Provide assistance tousers in accessing and using IT systems .
• Provide Tier 1 (Help Desk)and Tier 2 (Escalation) problem identification, diagnosis and resolution ofproblems.
• Provide support to IT systems including day-to-dayoperations, monitoring and problem resolution for all of theclient/server/storage/network devices, mobile devices, etc.
• Providesupport for the escalation and communication of status to agency management andinternal customers.
• Optimize system operations and resourceutilization, and perform system capacity analysis and planning.
•  Provide in-depth experience in trouble-shooting IT systems
• Providedetailed analysis and feedback to agency management and internal customers forescalated tickets .
• Provide support for the dispatch system andhardware problems and remains involved in the resolution process .
•  Configure and manage UNIX and Windows (or other applicable) operating systemsand installs/loads operating system software, troubleshoot, maintain integrityof and configure network components, along with implementing operating systemsenhancements to improve reliability and performance .
• Support thedesign of systems, mission architecture and associated hardware.
•  Possess a working knowledge and understanding of system administrationinterdependencies as part of the Service Oriented Architecture (SOA) .
•  Analyze and resolve complex problems associated with server hardware,applications and software integration.

CLEARANCE REQUIREMENTS

Clearence Level Required: TS/SCI

WHO WE ARE

ProSync is a solutions provider to the Intelligence Community proudly supporting DoD missions and operations for over 23 years. Our teams are dedicated to delivering extraordinary results through high-quality execution and innovative, future-forward thinking. We have supported over 20 offensive and defensive cyber-focused system and software engineering programs within the last five years. We have participated in over 42 mission programs in the past 21 years from Antarctica, space, and the ocean floor. With our corporate headquarters located in Ellicott City as well as Pacific Coast Offices in San Diego and South Atlantic Offices in Charleston, we are "defining and refining the state of what’s possible" one mission at a time. With an exceptional employee retention rate, our highly skilled personnel are dedicated to building success and ensuring our company’s culture remains inclusive, encouraged, entrepreneurial, and vibrant year after year. Are you ready to find your mission at ProSync?

WHY PROSYNC

No two company cultures are the same. When asking the question, “Why ProSync”, a few questions are asked all at once.

“Can you define the ways people in your organization behave?”

“What are the attitudes and beliefs that inform those behaviors?”

“How do I fit into this picture?”

At ProSync we understand that individuals need to be able to provide for themselves and those they love. But, beyond the economics of work, we believe that our endeavors should have meant. The missions we support every day are saving lives, enhancing our soldiers’ abilities, and building our nation’s technological advantages. We work with like-minded people who are passionate about what they do and dedicated to shaping success in achieving our customer’s most critical missions. At ProSync your voice is heard! ProSync leadership cares equally about our employees, our customers, and the quality of our services and products.

We foster an environment where your voice makes a difference in the decisions that drive and influence the direction of ProSync. As an employee-owned company, you are integral to driving company growth as we build success together. We challenge each other to think in new ways about how our roles are defined, the relationships we build, and our connections to the outcomes we achieve. When you are engaged with the business and proactive in understanding how your role is tied to our success, the more rewarding, enjoyable, and challenging the effort.

“Culture persists only because people act in ways that uphold its principles and values.” --Stanford Social Innovation Review

Whatever new and unique challenges come our way, the dedicated teams at ProSync meet them with an attitude and steadfast belief that we can strategically build success by embracing the changes required to meet those challenges head-on. Our culture is found within our values, our goals, our attitudes, practices, and decisions. Therein we find our company’s DNA as a workplace characterized by shared success. That’s just the way we do things here at ProSync. How do you think you fit into ProSync’s team and mission? Let us know! We’d love to hear from you.

BENEFITS

Compensation:

• We offer an Employee Stock Ownership Plan (ESOP) so everyone can share in the growth of the company as we build its success together. Additionally, bonuses are awarded quarterly to our employee’s and our compensation rates are highly competitive.

Health & Retirement:

• We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health.

Education:

• Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so you can get your degree or that next certification you need to propel you to the next level.

Work/Life Balance:

• A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it’s also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer 4 weeks of Paid Time Off, and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.

Great Corporate Facilities:

• Come by our corporate office and enjoy happy hour, walk over to nearby restaurants, visit our on-premises gym/showers, grab a snack or espresso at our café, or utilize our collaborative office space and conference rooms. We encourage our employees to take advantage of our opportunities and projects within our internal R&D department or our dedicated training center, electronics workbench lab, and classified spaces for special projects.

LET'S START A CONVERSATION

If you are interested in learning more about ProSync and what opportunities may be available to you, let’s start a conversation and things going together! Our team is happy to speak with you about your experience and goals so that they may work with you in finding the kinds of positions that you are interested in. Feel free to drop off your resume with us via our website or send it along to staffing@prosync.com. Apply today and start your new career at ProSync!

ProSync provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.