You haven't searched anything yet.
Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives.
Experience required:
· 2 years’ experience doing desktop support.
· Experience with Windows and Mac operating systems.
· Experience with cloud technologies.
· Experience doing PC Builds and deployments.
· Experience working with a ServiceNow ticketing system.
· Previous experience troubleshooting issues with applications.
· Ability to troubleshoot and resolve issues within O365 and other apps.
· Solid understanding of Azure AD.
· Excellent communication skills.
· Ability to troubleshoot VPN issues.
· Basic Networking experience.
· Provides management of domain accounts and group permissions.
· Responsible for supporting remote sites around the Airport.
Essential Education/Certification(s): Associate in Applied Science (AS) with certifications such as A Certification, CompTIA Network , CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$51k-64k (estimate)
12/21/2023
05/01/2024
The job skills required for Desktop Support Technician include Customer Service, Service Desk, Written Communication, Microsoft Windows, Background Check, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.