Looking for a career in the tech industry, but you can’t stand the thought of sitting in an office all day? Look no further! Pros There is in search of an organized, professional, and driven Information Technology Field Service Technician. This position will offer the ability to work in the field, interact with customers, and provides candidates with a chance to showcase their stellar technical skills. Have we caught your attention? Read on and see if Pros There is right for you!

About Pros There:

Pros There provides IT services for businesses, including networks, security cameras, phone systems, on-demand IT, and so much more. Our goal is to provide professional services that clients can rely on. To remain competitive and knowledgeable, we encourage consistent learning and professional development. From small to large organizations, we strive to foster positive connections and see our customers as part of our growing family. Trust, reliability, and consistency are paramount at Pros There. Let’s change the industry together!

Compensation: $18-$25/hr DOE

Job Summary:

This position requires strong organizational skills, attention to detail, and a willingness to uphold professional interactions with customers. The Information Technology Field Service Technician is responsible for proper installation, configuration, maintenance, and documentation of various equipment. The Field Service Technician should have strong customer service skills and be able to simplify technical industry jargon to explain and teach customers how to use the equipment.

Additional job details, duties, and responsibilities will be discussed with interview candidates.

Duties and Responsibilities:

• Install and upgrade equipment maintained by the company in various field locations.
• Maintain all tools and equipment utilized in installations and service calls.
• Configure hardware and software components following installation.
• Perform routine testing, troubleshooting, and maintenance on equipment.
• Accurately document installations and repairs in a timely manner.
• Manage stock of replacement parts and equipment.
• Remain up to date and knowledgeable on industry standards, software, and hardware.
• Answer customer queries, provide support, and teach customers how to properly use equipment.
• Maintain a high level of autonomy and be a self-starter.
• Maintain a professional and positive attitude.
• Other additional duties as assigned.

Skills and Qualifications:

• Strong customer service skills. Ability to clearly understand and address customer concerns.
• Ability to explain technical information expertly and simply to customers in clear terms.
• Strong problem-solving skills and ability to diagnose malfunctions in equipment.
• Top notch time management proficiency and ability to follow through on appointments efficiently and accurately.
• Strong attention to detail. Ability to identify inconsistencies in reports and other important documents.
• Well developed organizational skills and ability to keep tools and paperwork organized while in the field.
• Familiarity with Cisco network equipment.

Preferred Experience:

• Bachelor’s or associate’s degree in computer science, information technology, or equal experience in the industry.
• 2-5 years of experience.
• A certification.
• CCNA certification.
• Advanced proficiency in IT industry terminology.
• Prior customer service experience.

Ready to Learn More?

Learn more about who we are and what we do at www.prosthere.com. Think you’ve got what it takes? Apply to this posting with an updated cover letter and resume. We look forward to hearing from you!

Pros There is an Equal Opportunity and E-Verify employer.

Job Types: Part-time, Contract

Pay: $18.00 - $25.00 per hour

Experience level:

• 4 years

Schedule:

• On call

Ability to Relocate:

• Jacksonville, FL: Relocate before starting work (Required)

Work Location: On the road