Summary

Work Hours: 7:30-4:00 pm; This position is on site

Required Skills

Education/Experience/Certifications

Typically requires a high school diploma or equivalent or equivalent experience.

Typically, two or fewer years in print or digital production, customer service or a related field.

Requires a valid Drivers License and a history of safe driving practices.

Key Job Information

Career Level: Entry Technical Support - Entry-level position with appropriate licenses/training certifications. Has basic skills in an analytical or technical process. Works within clearly defined standard operating and adheres to quality guidelines. Work is completed with close supervision.

​Education/Experience/Certifications

​ Typically requires a high school diploma or equivalent or equivalent experience.

​ Typically, two or fewer years in print or digital production, customer service or a related field.

​ Requires a valid Drivers License and a history of safe driving practices.​

​Key Responsibilities

​ Printing Services - Receives training in and executes production of automated printing and mailing of PGE billing statements, notices, letters, and other communication pieces under supervision. Typically produces work within the print or mail side of the operation but is limited in both. Assists in executing internal orders for printing and finishing services; learns and uses various software, hardware, and machinery to produce reports, presentations, documents, and other communication in digital or print media. Receives guidance from senior colleagues or lead concerning paper, binding, and other options to meet customer needs. Finished work is inspected by senior colleague or lead to ensure quality and customer satisfaction. Follows all quality control processes and procedures to ensure compliance with Quality Management System (QMS), FERC, NERC, OPUC and SOX requirements.

​ Equipment and Supplies - Performs routine hardware maintenance under supervision. Places service calls for hardware and software as required and keeps accurate logs of system downtime and vendor resolution. Monitors and maintains onsite inventory and stock of printing materials and supplies. Team Support Supports production team to ensure daily schedules and production goals are met; fill in as needed to ensure production needs are met. Follows all safety procedures and escalates issues as appropriate.

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.

Ability to work long hours.

Ability to work a variable schedule.

Ability to report to work and perform work during periods of severe inclement weather.

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance. Ability to work shift schedule Ability to work on-call schedule.

Physical Capabilities

Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)

Lifting/pushing/pulling: Up to 50 lbs.

Carrying: Up to 50 lbs.

Unstable surfaces requiring balance: Confined spaces

Environment Plant Environment

​Functional Competencies

​ Basic knowledge and skills in using/operating automated printing applications and equipment, e.g., cut-sheet and continuous-feed production printing solutions, mail-inserting equipment, bindery, engraving and ink jetting solutions, as well as the associated software for each.

​ Basic knowledge of printing and mailing industry practices.

​ Basic knowledge of PGE departments; ability to link and demonstrate partnership. Basic knowledge of relevant USPS rules and regulations.

​General Competencies

​ Basic analytical thinking skills.

​ Working focus on customers.

​ Basic decision-making skills.

​ Working interpersonal skills.

​ Basic problem-solving skills.

​ Working written/oral communication skills.

​Physical and Cognitive Demands

​Cognitive Level Basic: Competencies needed to use common sense to carry out simple or uninvolved instructions and pass initial screening.

​ Ability to adhere to set response times, deadlines, and time-sensitive tasks.

​ Ability to follow accuracy standards.

​ Ability to follow through on decision-making tasks.

​ Ability to interact effectively and collaboratively within a team environment.

​ Ability to communicate and problem-solve when under stress.

​ Ability to respond and adapt to frequent change.

​ Ability to accept and demonstrate self-awareness when provided with constructive feedback.

​ Ability to discern feedback and acknowledge ownership of areas of improvement.

​ Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

​ Ability to successfully collaborate with peers, managers, and others within the organization. Demonstrates sound memory.

​ Ability to process new information to be applied consistently to work tasks.​

Job Type: Temporary

Pay: $16.42 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person