The Portland Art Museum (referred to as Museum) invites applications for the position of Gift Shop Sales Associate. The Gift Shop Sales Associate assists shop customers with merchandise information and purchases. 

Duties & Responsibilities

• Welcomes and assists customers with merchandise information and purchases
• Promotes an exceptional customer experience that incorporates the Museum’s ongoing visitor engagement and equity and inclusion work. Centers welcoming all regardless of race, gender or physical barriers
• Suggests and sells Museum memberships
• Pulls orders and assists with packaging and mailing of ecommerce sales
• Operates the electronic cash register and reconciles the cash drawer
• Creates and maintains shop displays
• Helps ticket merchandise
• Rotate stock and fill in from back stock
• Notify management of high demand items for replenishment
• Have knowledge of the museum’s current exhibits and how they relate to merchandise
• Performs other related duties as assigned

Supervisory Responsibilities

• None

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability. 
• Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access.
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
• Promote equity and inclusion goals and have a “people first” mindset.

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.

• Interact with customers in a proactive and welcoming manner, provide excellent customer service to all Museum constituents to promote sales
• Excellent interpersonal and verbal communication skills
• Accuracy, attention to detail and perform duties effectively under time constraints
• Skilled in multitasking
• Adhere to the Museum Gift Shop dress code of business casual attire
• Visual display experience is a plus

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High School diploma or equivalent combination of education and experience 
• 6 months retail sales experience or customer services. Boutique or specialty store experience is a plus

Job Conditions

• Non-exempt/Part-time
• Schedule/Hours: Thursday through Sunday during the Museum’s operating hours. Part-time hours range from 19-29 per week (Operating Hours: Thursday to Friday from 9:45am to 8:30pm and Saturday to Sunday from 9:45am to 6:30pm) 
• Onsite/Not Remote
• Availability for evening, weekend, and holiday shifts 
• Extensive computer work

Physical Activities

• Occasional lift/carry/push/pull up to 15 lbs
• Continuously stand, walk, bend, use of fingers and handling of objects
• Continuously reaching and grasping
• Frequently communicating with visitors and colleagues
• Continuous repetitive motion of hands/wrists
• This is not a complete representation of all physical requirements

• This role is a non-exempt/hourly and part-time
• Budgeted compensation is within pay grade A ($15.45 min - $16.13 mid - $16.78 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
  • Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking reimbursement account or bike-to-work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

To be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org