421 Customer Care Manager Jobs in Columbus, OH
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Propark Mobility is Hiring a Customer Care Manager Near Columbus, OH
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Park your career here, with Propark Mobility!
Customer Care Manager
CampusParc at The Ohio State University
Salary Range: $58,000 - $65,000
Work Modality: In Office
Schedule: Full-time, Monday - Friday
Location: 1560 N High St Columbus OH 43201
Do you have great Customer Service? Do you love working with people? Looking for Work/Life Balance?
Then look no further. Calling all Hospitality and Hotel Professionals.
Ideal Experience:
- This position is responsible for all aspects of the customer care call center team of 6.The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
- Progressive management experience with front-line team oversight
- Established experience with scheduling and payroll is a plus
- Bachelor’s degree with a concentration in business is helpful but not required.
Skills and Abilities we are searching for:
Team Leadership
- You will recruit, hire, train and develop customer service representatives.
- You will set clear performance expectations and provide ongoing coaching and feedback.
- You will foster a positive and motivated work environment.
- You will manage scheduling and workload distribution for the customer service team.
Customer Service Strategy
- You will develop and execute a customer service strategy aligned with the company's goals and values.
- You will continuously improve customer services processes and procedures.
- You will monitor industry trends and best practices to enhance customer care strategies.
Customer Issue Resolution
- You will handle escalated customer issues and complaints, ensuring prompt and effective resolution.
- You will provide guidance and support to team members in resolving complex customer inquiries.
Performance Metrics
- You will establish and track key performance indicators (KPIs) for the customer service team.
- You will analyze data and reports to identify trends and areas for improvement.
- You will develop action plans to address performance gaps and meet targets.
Training and Development
- You will conduct regular training sessions to enhance the skills and knowledge of customer service team.
- You will promote a culture of continuous learning and development within the team.
Customer Feedback and Insights
- You will gather and analyze customer feedback to identify opportunities for improvement.
- You will use customer insights to make data-driven decisions and enhance the customer experience.
Communication
- You will maintain open and effective communication channels with other departments.
- You will communicate customer feedback and insights to relevant teams for product or service enhancements.
Technology and Tools
- You will ensure that the team has access to and is proficient in using customer service software and communication tools.
What We Offer: Compensation and Benefits:
- Fantastic opportunities for career growth - we always look to promote from within first!
- Free Parking!!*
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
- Priority driven culture that is supportive, engaging, empowering and celebratory.
- A company that values diversity, inclusion, and belonging.
- The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
- Learning opportunities through our internal training program - Propark Think
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Who We Are:
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750 locations throughout the U.S. and are on a 5-year plan to quadruple our size!Are you ready to park your career here? We have lots of opportunities ahead!
Are you ready to park your career here?
Apply today!
We can't wait to meet you!
*** Free parking while working at your assigned Propark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.
ipt of your application.
Job Summary
Full Time
Ancillary Healthcare
$74k-96k (estimate)
10/18/2023
04/03/2024
propark.com
HARTFORD, CT
200 - 500
1984
RODNEY POWELL
$50M - $200M
Ancillary Healthcare
Related Companies
About Propark Mobility
Propark Mobility is a national parking management company, dedicated to creating perfect parking moments by providing full service parking solutions for office buildings, retail centers, airports, medical centers, universities, municipalities, residential buildings, hotels and urban parking facilities. Headquartered in Hartford, Connecticut, Propark operates more than 500 locations across 52 cities in 13 states and manages a labor force of over 1,570 employees. Founded in 1984, Propark is committed to a boutique service delivery model that provides clients with high-touch customer service and ...value-added amenities.
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The job skills required for Customer Care Manager include Customer Service, Leadership, Scheduling, Insight, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
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They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
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Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
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Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
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The customer service manager must be able to work with people with different needs.
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Step 3: View the best colleges and universities for Customer Care Manager.
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