Description

PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 30 states from 36 locations throughout the United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 6,400 respiratory patients, 2,500 infusion patients, and 4,400 enteral nutrition patients. We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare holds an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Customer Service Representative to join our Respiratory Admissions (Intake) Department. This is a full-time position, 40 hours per week, Hybrid schedule, Mon-Fri 9am-5:30pm. 

Job Summary

The CSR processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients.

Requirements

• High School Diploma or equivalent but will consider strong work experience in lieu
• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred.
• Customer service experience in a Home Medical Equipment company is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable.
• Previous experience working with respiratory and enteral therapy patients, pediatric respiratory and enteral therapy preferred.

Job Responsibilities, included but not limited to:

• Onboarding new patients by hospital discharge or company transition
• Providing resupply orders to patients on service
• Receiving and reviewing patient records to ensure medical necessity is met for services ordered by physicians.
• Performing insurance and benefit verification; obtaining prior authorizations
• Other additional job duties

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen and seat for long periods of time.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of, race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.