ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries worldwide. With over three decades of experience working with clients of all sizes across many industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. JOB TITLE: Test Center AdministratorREPORTS TO: Test Center ManagerDEPARTMENT: Test CenterLOCATION: San Antonio, TexasTEST CENTER ADDRESS: 16648 San Pedro Ave Suite 101 JOB OVERVIEW:The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the world's highest standards for exam integrity. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. PERKS for employees hired for 20 hours: 12 Paid Holidays Off annually based on work scheduleNo selling or quotasOffice setting environmentNo inventory, stocking, floor moves, or overnight shifts!Paid trainingSick time is prorated based on the start date401KEmployee Assistance ProgramVisionFSA Include these PERKS for employees hired for Full Time: LegalVacation AVAILABLE SCHEDULE:Full-Time Our ideal candidate demonstrates teamwork, with the availability to work various shifts from Monday to Saturday between 7 am and 10 pm. Candidate must be open to flexible scheduling.Schedules are available 2 weeks in advance. RESPONSIBILITIES:Maintain and apply expert knowledge of test center policies, practices, and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain a secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission, and valuesSafeguard the test center from misconductIf applicable, digitally scan and record the candidate's fingerprint identification QUALIFICATIONS: EDUCATION:High school diploma or equivalent requiredCollege experience a plusEXPERIENCE:Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)Must be 18 years of age to qualifySKILLS:Ability to communicate professionally and effectively with candidates and coworkersAbility to write detailed and accurate reports and correspondenceAbility to multi-task and handle small tools, pack equipment for shipping, or unpack for installationFamiliar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing) PHYSICAL JOB REQUIREMENTSMust be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods while administering examsAbility to physically move through the test room every 8-10 minutes and escort candidates to and from the testing roomVisual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.