Company Overview:

Project World Impact (PWI) is a leading digital marketing agency dedicated to helping nonprofit organizations and mission-driven businesses achieve their goals through strategic online marketing solutions. With a focus on creativity, innovation, and impact, we empower our clients to reach and engage their target audiences effectively. As part of our dynamic team, you will have the opportunity to work with a diverse portfolio of clients and make a meaningful difference in the world.

Position Overview:

We are seeking a dedicated and experienced Digital Marketing Project/Client Account Manager to join our dynamic team. This role is pivotal in managing client relationships, driving project success, and ensuring client satisfaction. The ideal candidate will have a strong background in digital marketing, excellent communication skills, and a proven track record in client account management.

Key Responsibilities:

1. Client Relationship Management

• Foster and enhance relationships with existing clients, ensuring their ongoing satisfaction and identifying opportunities for growth and collaboration.
• Conduct regular meetings with clients to review project progress, address concerns, and gather feedback.
• Serve as clients’ primary point of contact, acting as their representative within the agency to ensure effective communication and understanding.
• Provide timely and accurate updates to clients about project and campaign status, proactively responding to evolving needs and ensuring expectations are managed.
• Identify and mitigate potential risks to client success, ensuring proactive measures are taken to resolve issues.

2. Sales and Business Development

• Engage with potential sales opportunities to expand the client base.
• Identify and leverage upsell opportunities to increase client value and enhance service offerings.
• May participate in proposal writing to support new business opportunities.

3. Project Management

• Develop project scopes of work and implementation plans, ensuring that all project costs are captured for billing.
• Proactively facilitate ongoing communication among teams, manage project logistics, and provide supporting information, materials, and clarity to team members along the way.
• Ensure marketing campaigns and activities run on schedule and within budget by managing timelines and liaising with the marketing team and other collaborators.

4. Reporting and Analytics

• Oversee the preparation and delivery of detailed reports to clients, highlighting key performance indicators (KPIs), successes, and areas for improvement.
• Monitor and review digital marketing KPIs and workflows to ensure projects are completed on time and achieve the desired goals.
• Track and analyze client success metrics to ensure projects are on target and meeting client expectations.

5. Collaboration and Strategy

• Collaborate with the marketing team to align client strategies with overall marketing efforts and objectives.
• Develop and implement comprehensive client success strategies to drive customer satisfaction and retention.
• Enhance collaboration between cross-functional teams and marketing team members.

Experience:

• Digital Marketing: 2 years (Preferred)
• Client Management: 5 years (Required)
• Project Management: 5 years (Required)
• Analytical Skills: 2 years (Preferred)
• CRM Software: 2 years (Preferred)

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in a client success or account management role.
• Proficiency in CRM software and other client management tools.
• Demonstrated proficiency in data analysis and the ability to derive actionable insights.
• Exceptional communication and interpersonal skills, with a talent for fostering positive client relationships.
• Track record of effectively managing multiple clients and projects concurrently.
• Strong problem-solving abilities and a strategic mindset.
• Experience in digital marketing is highly desirable.
• Leadership proficiency with the capability to mentor and cultivate team members.
• Highly organized and detail-oriented, with a focus on delivering high-quality results.

PWI Culture:

At PWI, we value camaraderie just as much as we value productivity. Throughout the year, we host a range of fun activities to foster team spirit and build lasting connections. From our annual bags competition and bubble gum-blowing contest to fantasy football leagues and basketball brackets, there's never a dull moment with us. We love to bond over team lunches and enjoy our daily walks to Starbucks, where ideas flow as freely as the coffee. Expect plenty of laughter, fun, and silliness as we work together to achieve our goals and celebrate our successes as a team.

Moreover, while we do seek candidates with experience, your success and growth are paramount to us. We recognize that continuous learning is vital for staying ahead in the dynamic digital marketing landscape. That's why we're dedicated to providing comprehensive training. Whether it involves mastering new tools or techniques, refining your analytical skills, or delving into the complexities of nonprofit marketing, we're here to support your advancement. In our collaborative environment, you'll find the resources and guidance necessary to thrive and excel in your role.

PWI Values:

• Vision Dedication: Prioritize impact and results.
• Deliver Wow: Exceed expectations with team and clients; be timely, reliable, and responsive.
• Create Fans: Focus on customer satisfaction and loyalty; fulfill promises and foster advocacy.
• Extreme Ownership: Take responsibility and initiative.
• Improve Yourself: Pursue growth aligned with PWI's vision; cultivate skills and achieve results.
• Drive Continuous Improvement: Engage in initiatives to enhance PWI's processes.
• Think Outside The Box: Foster innovation and adaptability.
• Pursue Excellence: Strive for perfection and problem-solving.
• Push Critical Success Factors: Actively contribute to PWI's success.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Why do you feel you would be a good fit for Project World Impact and this position?

Education:

• Bachelor's (Required)

Experience:

• Digital marketing: 1 year (Preferred)
• Project management: 5 years (Required)
• Customer relationship management: 5 years (Required)

Ability to Commute:

• Saint Charles, IL 60174 (Required)

Ability to Relocate:

• Saint Charles, IL 60174: Relocate before starting work (Required)

Work Location: In person