TheSenior Product Manager, Member Experience,will report to the Sr. Director, Product, Member Experience and be responsible for leading the design and execution of Progyny's digital member experience, owning the Progyny app and member web portal. You will collaborate closely with product leads responsible for our family building and women's health products and the data and analytics team. You will partner cross-organizationally to deliver an exceptional member experience that derives high engagement, strong user satisfaction, and improved member outcomes.

What you'll do...

• Partner with design and engineering teams to ideate, prioritize, and develop solutions that will drive increased engagement and utilization of our app and web portal.

• Prioritize the roadmap for the digital experience, with support of direct manager and aligning with key stakeholders across the organization.

• Drive digital measurement plan and report on overall digital KPIs as well as performance of newly released features and functionality.

• Identify new opportunities for our digital experience and engage in research to support a business proposal to move forward.

• Engage in continuous discovery and member feedback to continuously learn and improve our digital member experience.

• Collaborate and drive alignment across the product team and key business stakeholders.

About you...

• 5years of experience in product management for consumer digital experiences (app and web)

• Experience in healthcare isstrongly preferred, but not required

• Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems

• Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive trade-offs

• Excellent communication and interpersonal skills, including the ability to manage large projects cross-functionally and translate digital investment into business benefits.

• Must be comfortable working independently in a fast-paced environment with time-management skills, attention to detail, and demonstrated ability to multitask.

• Must be driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others.

• Experience with scrum engineering practices for software development

• Experience with product, design and project management tools such as Jira, Miro, Figma, Product Board, etc.

About Progyny:

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers.We envision a world where everyone can realize dreams of family and ideal health.Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth. Come join a company that has been recognized by CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times, INC. 5000, Inc Power Partners and Crain's Fast 50 for NYC.