1. Provides patients with excellent customer service, including greeting and assessing patient service needs.
2. Performs pre-registration, which includes capturing patient demographics and third-party insurance precertification or preauthorization requirements prior to the appointment.
3. Performs patient education about importance of providing insurance cards and required payments at the time of service to improve the accuracy of claims submission and increase up-front cash collections. Articulates any outstanding balances and payment obligations to patients at the time of their service.
4. Utilizes payer eligibility websites to verify patient insurance coverage and inputs changes and eligibility updates into EPIC.
5. Works closely with financial counselors to assess and refer uninsured and underinsured patients for a sliding fee assessment in accordance with Federal Ch. 330 requirements.
6. Answers questions and provides information in compliance with HIPAA laws and other organizational policies.
7. Performs other job-related duties as may be assigned.

1. High School diploma or equivalent education.
2. A minimum of 1 year of healthcare experience, with working knowledge of Medicaid, Medicare and Commercial health plans, preferred.
3. Experience with Epic, preferred.
4. Bilingual in English and Karen, preferred.

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of COVID-19 and the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.