15 Customer Care Associate Jobs in Scottsdale, AZ
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PROGRESS RESIDENTIAL is Hiring a Customer Care Associate Near Scottsdale, AZ
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
- Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints
- Respond to incoming emails using standard scripts and methodologies
- Research required information using multiple systems and resources
- Analytical and critical thinking for incoming inquiries to help develop future scripts, processes, and structures to streamline and grow customer service process and model
- Route calls, emails, and tickets to appropriate back office individuals and groups as needed
- Accurately complete and document information in system and ticket to ensure inquiry is captured correctly
- Identify and escalate priority issues
- Proactively identify root causes of issues and make recommendations for process improvements future state
- High school diploma or equivalent required
- 2-3 years inbound call center experience in fast paced environment
- Familiar with call center metrics, reporting and call monitoring
- Experience responding to customer emails
- Excellent verbal and written communication skills
- Experience with property management and lease review a plus
- Experience working with Yardi and Customer Relationship Management Systems (CRM)
- Proficient with MS Office, Outlook and Internet applications
- Bi-lingual Spanish a plus
- Superb accuracy and attention to detail
- Ability to prioritize and multi-task in a fast-paced environment
- Adaptable to feedback and requested changes
- Excellent interpersonal skills, genuinely friendly and approachable
- Strong customer service skills
- Professional appearance
- Ability to work a flexible shift and hours including weekends
- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
- We offer competitive compensation, including a performance-based bonus.
- Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
Job Summary
Full Time
$65k-86k (estimate)
01/27/2023
04/07/2023
rentprogress.com
FORT LAUDERDALE, FL
50 - 100
2014
KENDEL GILL
$10M - $50M
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The job skills required for Customer Care Associate include Customer Service, Customer Care, Call Center, Written Communication, Planning, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.
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