Search By
400 Jobs
Manager Quality Assurance Progress Residential PM Holdings, LLC Scottsdale, AZ | Full Time
25 Days Ago
Quality Assurance Manager Graham Packaging Company Newark, DE | Full Time
Just Posted
Manager, Quality Assurance Insmed Incorporated San Diego, CA | Other
Just Posted
Quality Assurance Manager Borden Dairy Winter Haven, FL | Full Time
Just Posted
Quality Assurance Manager Hostess Brands, Inc. Indianapolis, IN | Full Time
Just Posted
Manager, Quality Assurance Conduent Guatemala City, MA | Full Time
1 Day Ago
Quality Assurance Manager FUJIFILM Santa Ana, CA | Other
2 Days Ago
Quality Assurance Manager Berry Global, Inc BLOOMINGTON, IN | Full Time
2 Days Ago
Senior Quality Assurance Manager Miracapo Pizza Company Gurnee, IL | Full Time
4 Days Ago
Manager Quality Assurance Breeze Airways™ Cottonwood Heights, UT | Full Time | Remote
4 Days Ago
Manager, Quality Assurance STA Pharmaceutical San Diego, CA | Other
7 Days Ago
Quality Assurance Manager (Remote) Pritchard Industries Tampa, FL | Full Time | Remote
7 Days Ago
Manager, Quality Assurance Peloton New York City, NY | Full Time
7 Days Ago
Quality Assurance Manager Bluegreen Vacations Corporation San Antonio, TX | Full Time
7 Days Ago
Quality Assurance Manager (SHS141) Volunteers of America - Greater New York, Inc. New York, NY | Full Time
8 Days Ago
Quality Assurance Manager Ocugen Malvern, PA | Full Time
8 Days Ago
QUALITY ASSURANCE MANAGER Berry Global, Inc HENDERSON, NV | Full Time
14 Days Ago
Quality Assurance Manager Mergon Anderson, SC | Other
15 Days Ago
Quality Assurance Manager Biller Genie Miami, FL | Full Time | Remote
16 Days Ago
Quality Assurance Manager AES CLEAN TECHNOLOGY INC Suwanee, GA | Full Time
18 Days Ago
Quality Assurance Manager; 4178-205-N Catholic Charities Brooklyn and Queens Queens, NY | Full Time
19 Days Ago
QUALITY ASSURANCE MANAGER JBS USA Douglas, GA | Full Time
25 Days Ago
Quality Assurance Manager AEVEX Aerospace Murrieta, CA | Full Time
26 Days Ago
Quality Assurance Manager Advanced Regenerative Manufacturing Institute Inc Manchester, NH | Full Time
26 Days Ago
Quality Assurance Manager Lincoln Manufacturing Inc. Houston, TX | Full Time
27 Days Ago
More Search Results

Manager Quality Assurance

Scottsdale, AZ | Full Time
25 Days Ago

Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law. Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions. Position Summary The Manager Quality Assurance is responsible for ensuring our teams are providing best in class customer engagement. Responsibilities include day to day management of the Quality Analysis team and process. This role will require excellent reporting, data analysis, and process improvement skillset. The Manager Quality Assurance will work with our teams to utilize the telephony system, IVR, and Case Management to review and improve customer engagement processes. This role will work closely across departments and teams and is expected to stay up to date on changes and developments across the business. The incumbent must have experience managing teams in a high volume, fast paced environment. This role will require skillset in concise and factual verbal and written communication. The incumbent will possess dynamic leadership skills, exceptional personal communication, is both process and people minded, and is a hands-on, highly accessible leader. The Manager Quality Assurance will be responsible for problem solving and working with teammates to communicate and resolve issues which may arise in the customer experience using appropriate Progress Residential best practices. This candidate will work closely with Director Customer Advocacy and will be responsible for creating, analyzing, and reporting on data gathered from multiple systems used by the business. This role will make recommendations to leadership based on findings related to trends or other opportunities to improve our internal processes or procedures. The ideal candidate has experience excelling in an environment with minimal supervision and is self-driven. This position is committed to providing a best-in-class experience to our residents, prospects, and vendors (realtors, HOAs, etc.). Essential Functions • Oversight of Quality Analysis team • Responsible for suggesting methods to improve operations, efficiency, and service to internal and external customers • Review and provide recommendations for quality analyst process using feedback from team, agents, and subject matter experts • Communicates daily, weekly, and monthly metrics for the department and team • Provides statistical and performance feedback • Creates/maintains daily/monthly and yearly roll up reporting with executive summary/trending • Assists in special projects or assignments as needed by the business • Develop standardized methods of feedback to manager and or coaches individuals based on research gained through QA Processes • Escalates findings to next level of management as applicable • Collaborates with the training team to adapt onboarding training with data obtained from monitoring agent interactions. • Act as next level of escalation for team members. • Provide performance feedback and coaching on a regular basis to each team member. • Provide daily direction and communication to employees Qualifications • Salesforce experience required, Noble or other telephony systems experience preferred • Demonstrated proficiency with MS Office, including Excel, Word, and PowerPoint • Familiar with contact center metrics, reporting and call monitoring • Excellent Customer Service skills, customer service mindset • Demonstrated experience in de-escalation and resolution focused communication • Experience with property management and lease review a plus • Knowledge of Yardi, and telephony platform preferred • Superb accuracy and attention to detail • Ability to prioritize multiple tasks in a fast-paced environment. • Adaptable to feedback and requested changes • Excellent interpersonal skills, genuinely friendly, and approachable • Ability to work a flexible shift and hours including weekends • Bachelor’s degree required, Masters preferred • Able to work quickly and efficiently to maintain response times • Able to listen effectively, to find the root cause of issues, and communicate clearly What you can expect from us: Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm: In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. We offer competitive compensation, including a performance-based bonus. Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more. Closing Statement: This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

Skills for Manager Quality Assurance

The job skills required for Manager Quality Assurance include Quality Assurance, QA, Leadership, Analysis, Problem Solving,and Process Improvement etc. Having related job skills and expertise will give you an advantage when applying to be a Manager Quality Assurance. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager Quality Assurance. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Quality Assurance
MORE>>
Job Openings with Skill of QA
MORE>>
Job Openings with Skill of Leadership
MORE>>
Job Openings with Skill of Analysis
MORE>>
Job Openings with Skill of Problem Solving
MORE>>

Career Path for Manager Quality Assurance

The following is the career advancement route for Manager Quality Assurance positions, which can be used as a reference in future career path planning. As a Manager Quality Assurance, it can be promoted into senior positions as a Quality Assurance Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager Quality Assurance. You can explore the career advancement for a Manager Quality Assurance below and select your interested title to get hiring information.