Overview

The Team Captain Supervisor/Empyrean will be responsible for the oversight of the housekeeping team assigned to the Empyrean levels. The Team Captain/Supervisor Empyrean will ensure that the team is meeting all deadlines and performing to established standards. The Team Captain/Supervisor Empyrean will work closely with the Housekeeping Manager(s) on projects and processes.

Responsibilities

Level One

Know your job.

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time. 

• Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
• Follow clock in and out procedures

Be on stage. 

• Maintain a friendly, approachable, always willing to assist attitude
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
• Use approved verbiage, scripting when interacting will all guests
• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

Work smart.

• Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned
• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance
• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy

Use your tools.

• Ensure cart of caddy (if applicable) is set up to standard
• Use the approved tools and checklists to complete assigned tasks 
• Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

Measure Up.

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department 

Respect the space.

• Keep your work area, cart and closets clean and organized
• Report and ensure resolution of any deficiencies in rooms or public areas promptly

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications

Type Qualification Skill Excellent organization, attention to detail and time management skills required Skill Effective communicaton, coaching and leadership skills required Experience A minimum of one year prior experience in a Housekeeping role Skill Ability to make occasional decisions which are generally guided by established policy and procedures. Experience Knowledgeable with the quality assurance process and the Hilton brand standards Experience Experience with guest resolution techniques and guest facing communication Skill Basic computer knowledge required Skill Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment