Know your job.

· Complete job skills training and possess a clear knowledge of the job

· Know property standards (SSI) and room types

· Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time. 

· Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

· Follow clock in and out procedures

Be on stage. 

· Maintain a friendly, approachable, always willing to assist attitude 

· Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

· Use approved verbiage, scripting when interacting will all guests

· Follow proper procedure and scripting when entering a guest room

Serve.

· Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

· Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift

· Process both incoming clean laundry and outgoing dirty laundry for daily processing

Work smart.

· Understand the needs of the shift and the order to your day by using the Houseperson Checklist

· Maintain cleanliness on all service landings as assigned

· Ensure all supply closets are stocked to documented SSI

Use your tools.

· Use the approved tools and checklists to complete assigned tasks 

· Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

· Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room

Respect the space.

· Keep your work area, cart and closets clean and organized

· Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas

· Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

Be safe.

· Report unsafe work conditions or practices and safety or security violations in accordance with company policy 

Support the Team:

· Cooperate with other Associates and supervisors striving to create a positive work environment

· Support team efforts through carrying out responsibilities in a constructive and professional manner

Other duties as assigned.