Credit & Collections Analyst (8 Openings)

Location : Open to fully remote candidates

Position Overview :

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers. It is essential to build effective customer relationship and collaborate with internal and external partners to maximize collections.

This individual must be able to work in a fast-paced environment where the ability to priority is key and teamwork is a must.

This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process.

Must evaluate and make credit decisions on customer orders based on account performance and other credit related data. This position may be required to perform credit reviews on existing customers and be able to spread and analyze financial statements and work with trade credit reports.

Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus. Other responsibilities include dispute management, research, resolution of unapplied cash and open credits and the preparation of month end reports.

This candidate must possess excellent verbal and written communication skills an express themselves in a professional manner.

Essential Functions and Responsibilities :

Must be able to prioritize work to achieve or exceed stated collection metrics.

• Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO
• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
• Proactively contact customers concerning collections of past due receivables.
• Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.
• Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program.

Recommends changes to existing program where warranted; exceptions are corrected and / or brought to the attention of Management.

Prepares and recommends over line approval requests.

• Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolios. Tracking and ensuring timely clearing of these disputed items is required.
• Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.
• Compiles all information necessary to comply with and complete reporting in a timely and effective manner.
• Follows up on legal documentation required for a given customer account.
• Manage risk management for accounts & projects with a given level of authority once training is completed.
• Complete waivers of lien as required to obtain payment from customer.
• Running credit reports and calling for credit references as needed.
• Make decisions to hold and release orders based on credit line exposures and risk determination.
• Create work out plans for financially distress customers that mitigate loss exposure to Allegion.
• Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit Americas goals and objectives.
• As required, perform all other related functions and projects as assigned.

Additional Responsibilities :

• Demonstrated proficiency in financial analysis and credit recommendations ensuring compliance with company credit policies.
• Maintain additional high profile’ portfolios in additional to standard assigned portfolios
• Participate in special projects and UAT testing scenarios as assigned, developing key relationships with internal stakeholders.
• Compile reports, as directed, for special project and portfolio performance to management; providing analytical support in an accurate and timely manner.
• Provide additional guidance and direction to teammates in execution of department goals in team environment

Position Requirements :

• BS / BA in Finance, Accounting, or other Business degree. Equivalent work experience would be possible alternative
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants and customers.
• Must exhibit a solid professional business image with a team-player attitude.
• Experience working in SAP
• Ability to negotiate and effectively communicate judgment decisions required.
• Excellent written and oral communication skills required.
• Must be detail-oriented and organized
• PC literacy required including Microsoft office tools (Excel, etc.)
• Strong customer service and general office experience preferred.
• Related work experiences with risk analysis and receivable collection a plus
• Spanish-speaking a plus.

Percentage of Travel : Minimal

Min. Yrs. Experience : 2-3years

Education Standard : B.S.

Duration : 6 months with potential to extend or convert

Bill Rate : $45-$55 / hr