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About us
ProCat Distribution Technologies is a small business in Gibbsboro, NJ. Our goal is to improve accuracy and productivity in warehouses by implementing technology.
Job Summary:
We are seeking a Help Desk Supervisor to join our Help Desk Team. You will be responsible for providing technical support and troubleshooting assistance to end-users. Your primary goal will be to ensure that all IT-related issues are resolved promptly and efficiently, while delivering exceptional customer service.
Duties:
- Supervise 3-4 Help Desk Technicians
- Respond to incoming support requests via phone, email, or ticketing system
- Diagnose and resolve hardware, software, and network issues
- Provide guidance and support for various applications and systems
- Assist with user account management and access control
- Collaborate with other IT team members to escalate and resolve complex issues
- Document all support activities and resolutions in the ticketing system
- Conduct periodic hardware and software checks
- Maintain knowledge base articles and user documentation
Experience:
- Previous experience in a help desk or technical support role is preferred
- Strong customer service skills with the ability to communicate technical information effectively to non-technical users
- Knowledge of computer networking concepts and protocols
- Familiarity with operating systems such as Android and Windows
- Understanding of IT infrastructure components including servers, workstations, printers, and peripherals
- Experience with VPN connectivity and troubleshooting
- Basic knowledge of firewalls and security protocols
- Proficiency in using ticketing systems
If you are a motivated individual with a passion for technology and a desire to provide excellent customer service, we encourage you to apply for this position. Join our team and contribute to the success of our organization while expanding your skills in the IT field.
Job Type: Full-time
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Work Location: In person
Full Time
$61k-76k (estimate)
04/26/2024
05/22/2024
procatdt.com
Gibbsboro, NJ
25 - 50
The job skills required for Help Desk Supervisor include Help Desk, Customer Service, Troubleshooting, Technical Support, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Supervisor positions, which can be used as a reference in future career path planning. As a Help Desk Supervisor, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Supervisor. You can explore the career advancement for a Help Desk Supervisor below and select your interested title to get hiring information.