Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards .... Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.i...
Description. Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. Major Goals And Responsibilities. The Help Desk Supervisor oversees day-to-day operations of a technical help desk for our Office Equipmen...
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Steampunk.com. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information ...
We are searching for a dedicated, supportive. Help Desk Supervisor. located in Columbia, South Carolina who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor will assist in the hiring of employees and assist in the training process, ensuring that every representative is well prepared for their calls and emails. They will continue to support representatives after training by monitori...
Overview. What We Do. We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. . Who We Are. Our team is m...
We are searching for a dedicated, supportive. Help Desk Supervisor. who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor will assist in the hiring of employees and assist in the training process, ensuring that every representative is well prepared for their calls and emails. They will continue to support representatives after training by monitoring their progress, ensuring that the...
Overview. We are searching for a dedicated, supportive. Help Desk Supervisor. who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor will assist in the hiring of employees and assist in the training process, ensuring that every representative is well prepared for their calls and emails. They will continue to support representatives after training by monitoring their progress, ensurin...
Overview. We are searching for a dedicated, supportive. Help Desk Supervisor. who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor will assist in the hiring of employees and assist in the training process, ensuring that every representative is well prepared for their calls and emails. They will continue to support representatives after training by monitoring their progress, ensurin...
At ACP and Verticomm our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end technology solutions scaled to meet client needs. Please visit our Verticomm website to review our product and service offerings at www.verticomm.com. As a ra...
At ACP and Verticomm our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end technology solutions scaled to meet client needs. Please visit our Verticomm website to review our product and service offerings at www.verticomm.com. As a ra...
