It is a unique opportunity to be part of the Pro Football Hall of Fame! Our Mission is to Honor the Greatest of the Game, Preserve its History, Promote its Values & Celebrate Excellence Together. 

Position Summary: This position is a pivotal role in driving Pro Football Hall of Fame’s retail strategy achieving revenue targets and providing exceptional experience for the guests of the Hall. 

Day-to-Day Responsibilities: 

• Assume full responsibility for the overall operations of a retail store. 
• Strategic Planning: develop and implement overall retail strategy to drive revenue growth and maximize profitability. 
• Sales Training: create and execute all team sales and guest engagement training. Conduct training sessions twice per month with the entire team. 
• Operational Leadership: provide leadership and direction to retail operations, including store management, sales, merchandise purchasing, shipping and receiving, e-commerce. Manage store operations, including scheduling, budgeting, and financial reporting.
• Guest experience: focus on a fun and engaging guest experience. Develop and implement strategies to increase guest satisfaction and loyalty. Create guest focused events that provide a fun atmosphere with a goal to build relationships and/or drive revenue. 
• Team Leadership: build and lead a high performing retail team, providing guidance, coaching, training. Create team building initiatives for the team.
• Team Collaboration: collaborate with marketing and merchandising teams to develop effective sales and promotional strategies. 
• Merchandise Inventory: monitor and optimize inventory levels to ensure product availability and positive merchandise turnover. Manage relationships with key retail partners, vendors and suppliers. 
• And more!

Position Schedule: Standard full-time schedule with the responsibility to cover some weekends. Additional support and coverage during special events.

Benefit Highlights: Pro Football Hall of Fame offers exceptional benefits from Health, Dental and Vision insurance effective on the first of the month following 30 days after the date of hire; Employer Paid Short-Term and Long-Term Disability Insurance; 401(k) retirement plan with up to 4% Employer Match; Employee Discount on NFL and Hall of Fame gear and accessories and much more!

Application Procedures: Candidates must complete the Pro Football Hall of Fame employment application. Resume and a cover letter are encouraged. The Pro Football Hall of Fame is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.