Description

Job Summary:

The Retail & Merchandise Manager is primarily responsible for Retail Operations at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). The Retail Coordinator is a full-time position with weekends required during scheduled events on campus. This position reports directly to the VP of Revenue Services.

This is a “start-up” position that needs to have the ability to build a strategy and implement it. This role has a very unique opportunity to build and lead a store operations program for HOFV, purchasing souvenirs and apparel, store design, and building daily operations for an incredible brand.

Essential Job Functions/Responsibilities:

- Provide superior guest service to visitors, guests, clients, vendors, and staff. 

- Responsible for strategic planning and development of the retail operations at HOFV. This includes but is not limited to Team Shops located in Tom Benson Stadium, Forever Lawn Sports Complex, GameDay Bay Waterpark novelty operations for events, and procuring branded items for various events and sponsorship team.

- Assist the VP of Revenue with development and management of labor, cost of goods sold (COGS), and expense budgets.

- Responsible for procurement of merchandise through various vendors. Work with the Procurement Department on vendor set up, credit terms, and reconciliation of invoices. 

- Responsible for inventory set up, reporting and analyzing, and monthly and annual physical counts.

- Responsible for pricing and profitability related to retail merchandising. 

- Oversee all merchandising functions including visual display, handling, packing and pricing of each category.

- Maintain stock records and keep stock orders within budget.

- Liaise with suppliers on product pricing, promotions, special orders, buy-backs, and damages.

- Manage all product marketing on campus webstore and across retail, direct & social media channels for apparel and accessories divisions.

- Manage e-commerce websites to maintain accurate information and maximize sales.

- Develop, train and manage a seasonal retail staff.

- Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters that include but are not limited to:

o Assist during interview process, onboarding, and training new hires. 

o Complete annual performance reviews for all supervised staff. 

o Provide continuous feedback, supervision, and coaching to all supervised staff. 

o Formal discipline supervised staff in conjunction with Human Resources. 

o Create and maintain schedule, assignments, and attendance.

o Approve time clocks and make adjustments as needed. 

o Respond in a timely manner to calls, texts, inquiries, and emails.

o Enforce uniform protocol. 

- All other duties as assigned.

FULL-TIME/SALARY/EXEMPT POSITION

Requirements

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of an associate degree in business management or a related field, bachelors degree preferred. 

- 3-5 years’ Retail/Gift Shop experience, preferably in management.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Exceptional verbal and written communication skills. 

- A charismatic leader who adjusts leadership style to motivate diverse groups to achieve extraordinary goals and overcome challenges. Inspires and motivates team members to work together and achieve beyond expectations.

- The ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.

- Must be a flexible and reliable team player, both within own department and entire organization.

- Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality. 

- Proven ability in Microsoft Office Suite.

Physical Requirements for Position: 

- The ability to lift up to 50 pounds regularly. 

- The ability to work in various Ohio weather conditions, inside and outside.

- The ability to move safely over uneven terrain, steps, or in construction zones. 

- The ability to see and respond to hazardous situations. 

- The ability to sit, stand, squat, and walk for periods of time as required for the position.

- Must be able to hear, see, and speak.

- Ability to comprehend instructions and retain information.

- Must have manual dexterity necessary to complete all job duties.

- Must be available to work in Canton, Ohio.

Benefits:

- Paid leave

- Medical Insurance

- Dental & Vision

- Life Insurance

- STD/LTD

- 401K

- Supplemental Insurance

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

- Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

- Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY 

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE 

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.