Description

Job Summary:

The Director of Maintenance and Facilities is responsible for oversight of ongoing day-to-day maintenance at all assets located at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

This position reports to the Vice President of Operations.

Essential Job Functions/Responsibilities:

- Provide supervision and leadership to the maintenance, grounds, and custodial team leads.

- Development/updating of standard operating procedure (SOP) manuals for maintenance and ensure they are adhered to.

- Oversee maintenance & facility operating budget.

- Work closely with Finance and Analytics on all reporting, departmental forecasting, budgeting, and financial tracking.

- Coordinate labor as a percentage of sales and dollars through the effective use of labor across attraction locations.

- Serve as the key point of contact to all major third-party service providers. Responsible for managing relationships with external vendors, including contracted performers and scheduling, training, and coaching.

- Continually seek improvements in operations and guest service standards through learnings and, where possible, best-in-class industry practices and trends.

- Oversee cleanliness and work with custodial and grounds crews.

- Responsible for overall attraction safety; develop and maintain safety programs for all attractions. Includes working with management to develop an evacuation plan specific to each attraction and becoming familiar with general facility evacuation plans.

- Maintain a pipeline of improvements/enhancements for attractions to keep all attractions fresh and inviting.

- Assess all attractions and plan for and coordinate with VP of Operations Capital Expense repairs and upgrades.

- Update scripts as needed or required by changes in operational circumstances; responsible for communicating the changes to the team.

- Manage employee availability to ensure appropriate staffing levels to support business volume and service execution.

- Develop monthly/annual departmental schedule templates according to plan for all areas.

- Responsible for the day-to day maintenance of all HOFV properties/assets.

- Accountable for executing routine, preventative maintenance and repairs, including but not limited to plumbing, electrical (mostly lighting), carpentry (basic repairs to walls, doors, locks, etc.), painting of the common areas, and general maintenance duties.

- Ensure the facilities are maintained in a safe and sanitary fashion by adhering to regular cleaning and waste management disposal schedule and grounds upkeep/maintenance.

- Manage the building’s inventory of equipment and parts (not FF&E).

- Maintain the building’s plumbing, masonry and painting, tile work and bathroom fixtures, and other parts of the building infrastructure.

- Address maintenance work requests for repair.

- Coordinate larger repair and maintenance projects with vendors and maintenance contractors.

- Ensure monthly inspections of Fire Extinguishers.

- Execute winterization of water lines and drains during winter months.

- Ability to work a flexible schedule (including some nights and weekends as needed).

- Follow organizational processes and procedures to ensure compliance of working for a publicly traded company.

- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

- Provide superior guest service to visitors, guests, clients, vendors, and staff.

- Respond as needed to incidents, accidents, injuries, and altercations.

- Respond in a timely manner to calls, texts, inquiries, and emails.

- Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters that include but are not limited to:

o Assist during interview process, onboard, and train new hires.

o Complete annual performance reviews for all supervised staff.

o Provide continuous feedback, supervision, and coaching to all supervised staff.

o Formal discipline supervised staff in conjunction with Human Resources.

o Create and maintain schedule, assignments, and attendance.

o Approve time clocks and make adjustments as needed.

o Respond in a timely manner to calls, texts, inquiries, and emails.

o Enforce uniform protocol.

- All other duties as assigned.

SALARY / EXEMPT POSITION

Requirements

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of High School Diploma or GED. Associates Degree preferred.

- Licensed plumbing and/or electrical candidate highly desired.

- Current relevant training/certifications and/or experience in electrical, plumbing, and general building equipment highly desired.

- Minimum of 5 years’ experience including 3 years of management experience at an attractions or theme/amusement park, destination, or theatre.

- Knowledge of building maintenance, with a strong emphasis on plumbing and general building repairs.

- Proven ability to produce budgets and proformas to maximize overall revenue.

- Must be available to work some evenings, weekends, and holidays as needed.

- Exceptional verbal and written communication skills.

- Must have excellent interpersonal and conflict resolution skills.

- Proven ability to understand and follow safety procedures and protocols.

- Must have basic computer skills (primarily Microsoft Outlook), math and record-keeping.

- Ability to work with little supervision and maintain a high level of performance, working quickly without compromising quality.

- Must be self-driven with a high sense of urgency, a service-oriented and reliable team player with a can-do attitude.

- Effective time-management skills as well as the ability to prioritize, multi-task, and coordinate multiple projects at once.

- Ability to work independently and as a flexible team player willing to do what it takes to get the duties completed in a dynamic small-office environment; adaptable and enjoys a challenge.

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position:

- The ability to lift up to 50 pounds regularly.

- The ability to work in various Ohio weather conditions, inside and outside.

- The ability to move safely over uneven terrain, steps, or in construction zones.

- The ability to see and respond to hazardous situations.

- The ability to sit, stand, squat, and walk for periods of time as required for the position.

- Must be able to operate lifts and large equipment.?

- Must be able to hear, see, and speak.??

- Must have manual dexterity necessary to complete all job duties.??

- The ability to regularly climb ladders and work in different spaces.

- Must have ability to tolerate approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants.

- Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.

- Ability to comprehend instructions and retain information.

- Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds).

- Must possess the mental and physical capabilities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150 ft., crawling, and working in confined spaces.

- Must be available to work in Canton, Ohio.

Benefits:

- Paid leave

- Medical Insurance

- Dental & Vision

- Life Insurance

- STD/LTD

- 401K

- Supplemental Insurance

- Company stock

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and

outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

- Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

- Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.