Customer Service Representative

Are you looking for a rewarding career where you can take pride in what you do? Embark on an exciting opportunity with PrintingCenterUSA, a leader in digital printing for over five decades. We are seeking a dynamic Customer Service Representative to join our team, and here’s the exciting part – learn new skills while you earn! If you’re passionate about delivering excellent customer service, skilled at connecting with clients, and are eager to contribute to a growing company, this position could be a great fit. We provide on-the-job training to ensure you thrive in your role. Come be a part of our team, play a crucial role in a successful company. Join us on this rewarding journey!

At PrintingCenterUSA, we're not just a printing company; we're a legacy of creativity, growth, and modernization. Our state-of-the-art facility has positioned us as the nationwide industry leader in producing top-quality books, booklets, calendars, and more. If you're excited about being part of a team that values innovation and continuous improvement, this opportunity is for you!

Responsibilities

· Provide an excellent customer experience by engaging with customers to understand the unique needs of their business.

· Maintain a customer-centric focus in all interactions ensuring commitment to delivering exceptional customer service.

· Collaborate with clients to gather detailed requirements, ensuring a clear understanding of their expectations.

· Handle customer issues and inquiries promptly to create effective solutions and ensure customer satisfaction.

· Work closely with internal teams to ensure a seamless process and customer satisfaction.

· Proactively identify opportunities to enhance the customer experience and provide suggestions for improved solutions.

· Record and maintain comprehensive customer interactions and transactions in the CRM system.

· Actively engage with potential clients to understand their needs and provide the optimum solution.

· Conduct outbound customer service calls to address questions, handle customer issues, and proactively identify new opportunities.

· Work well within a team environment, actively contributing to shared goals, fostering open communication, and demonstrating adaptability and active learning.

· Demonstrated ability to perform in a metrics driven environment.

· Maintain a positive attitude in the workplace that fosters a fun and engaging atmosphere, contributing to team morale and overall job satisfaction.

Qualifications

· Prior customer service experience

· Strong communication and interpersonal skills.

· Detail-oriented with the ability to manage multiple tasks simultaneously.

· Proficient in computer systems, CRM software, and Microsoft Office

· High School Diploma

· Graphic Design experience is a bonus

Job Types:

Full-time

Salary:

$17.00 - $25.00 per hour with room for growth and bonus potential

Benefits:

Dental insurance

Flexible schedule

Health insurance

Paid time off

Experience level:

No experience needed

Shift:

Day shift

Work setting:

In-person

Office

Ability to commute/relocate:

Great Falls, MT 59401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Great Falls, MT 59401: Relocate before starting work (Required)

Work Location: In person