General Customer Service Representative

* Full-Time

* Posted on February 1, 2022

**Medical Diagnostic Laboratories**

Founded in 1997, MDL is a CLIA certified CAP accredited referenc

Job Summary: General Customer Service Representative will work closely with Customer Service Assistant Manager and Customer Service Manager to oversee all the Customer Service personnel on all shifts.

Essential Functions:

Answer all incoming calls.

Support and provide superior service for both billing and general customer service related issues.

Keep clients informed on the process of resolving their inquiry.

Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Meet commitments to customers in a timely and courteous manner.

Perform all inbound call center functions and handle inquiries from patients, clients, and sales force members including but not limited to:

Result inquiries

Schedule pickups FedEx, Sherute courier, and regional courier

Place supply orders

Account leads

Assist with questions regarding accounts

Answer all FAQs via script

Screen calls accordingly, identify the nature of the issue/inquiry, and if necessary escalate and transfer to the appropriate department or party.

Maintain a professional attitude at all times when dealing with clients.

Use questioning and listening skills that support effective telephone communication.

Adhere to all company policies.

Attendance and punctuality for scheduled shifts essential.

Additional Responsibilities:

Perform data entry as backup if needed.

Assist with any other duties as assigned by the Administration Management team.

Job Qualifications: General Knowledge, Skills, and Abilities (KSAs) required

Well developed ability to multi-task and prioritize, strong organizational skills and detail orientation are of the highest importance.

High sense of commitment and reliability.

Energetic, motivated and possess high integrity.

Excellent written and verbal communication skills.

Excellent interpersonal, presentation and public speaking skills.

Must demonstrate sound judgment and decision making ability.

Computer proficiency in MS office, Excel, e-mail and internet functions.

Ability to work well within a team setting.

Physical Demands: Physical, Mental and workplace Environment Conditions

The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.

The employee must regularly lift and/or move up to 5 lbs and occasionally lift and/or move up to 20 lbs.

Specific vision abilities required by this job include: close vision, distance vision, color vision & focus.

Frequently repeat the same movements.

Speak clearly so listeners can understand.

Understand the speech of another person.

Use fingers to grasp, move, or assemble very small objects.

Working Conditions: Workplace

Environment Conditions

Normal Office Environment

The noise level in the work environment is usually mild to moderate.

Indoor climate and air quality.

Display time flexibility towards shifts as per department requirements, which could include working evening and weekend shifts.

Education and Experience:

At least 2 years of college.

One year of related work experience, preferable in sales and marketing, technical, customer service, or operations support capacity.

To apply for this job **email your details to** recruiter@genesisbiotechgroup.com

2022-02-02T09:16:24-05:00 February 1st, 2022 | **Share This Article**

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