We have a job opportunity available for a General Manager located at the Richmond International Airport.  We offer internal promotion opportunities and a competitive wage. Our customers are the commercial airlines that fly in and out of the {Airport Code} airport. Some current lines of business that the successful candidate would be responsible for managing include but are not limited to; Wheelchair Services, Cabin Cleaning, Passenger/Customer Service, and Baggage handling.

Essential Functions

The RIC General Manager reports to the Regional Vice President and oversees the operation of all commercial airline contract(s). This Individual must possess the ability to work effectively in a team environment, partnering with senior management, and is accountable for the following essential functions:

• Manage the day-to-day activities of the entire operation
• Prioritize workplace safety with established metrics and Service Level Agreements
• Maintain the financial performance of the location
• Excel at the operational performance of the location
• Focus on client relationships and contract retention
• Develop and implement strategies, processes, and procedures that will effectively influence company profitability
• Identify and secure new business opportunities
• Recruit, interview, train, and hire employees as required
• Represent with best intent the business priorities and professional posture of the PrimeFlight customer(s)
• Advise, consult, and coordinate with the Division Vice President, Corporate Controller, Corporate and Field Support Staff, Market Development Vice President and Directors, Vice President of Training and Quality Assurance, Clients, and Vendors.

Responsibilities:

• Foster a safe working environment by ensuring employees are trained and held accountable for safe working procedures
• Monitor and record operational and financial performance and report on a monthly and annual basis
• Work with Sales, Division Vice President, and Controller to develop competitive bids for new business
• Coordinate new local account start-ups to ensure productive and safe operations
• Promptly resolve all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers
• Perform all necessary supervisory functions to manage effectively and efficiently assigned personnel.

Personnel Oversite and Duties Include:

• Maintain a qualified and appropriately trained staff
• Communicate areas of accountability and performance expectations to assigned personnel
• Determine standards of performance as a basis to review the progress of personnel
• Recommend salary adjustments, transfers, promotions, and terminations
• Ensure proper training of assigned personnel
• Foster a safe, cooperative, and harmonious working climate conducive to maximizing employee morale and productivity
• Lead in a pro-active, continuous improvement method
• Direct work, appraising performance, rewarding and discipline, coaching and counsel employees, address complaints and resolving problems

Competency
To perform the job successfully, an individual should demonstrate the following competencies: Problem-Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

• 18 years of age or older
• Reliable transportation
• Valid State Driver’s License with a verifiable safe vehicle operating record.
• Eligible to work in the United States 

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

Education/Experience:
Associate degree or higher. High school diploma or equivalent may be substituted with four years of relevant experience.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.

Math Ability:
Ability to understand and analyze financial operations, profit, and loss statements, customer invoices, and other mathematical functions necessary to manage the
airport operation.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:
Demonstrated proficiency in Word, Excel, Online Timekeeping, and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and
operations.
 

Certificates and Licenses:
Valid State Driver’s License with a verifiable safe vehicle operating record.
 

Supervisory Responsibilities:
Direct or indirect supervision of all on-site PrimeFlight personnel.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. The employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk
• Use hands to operate equipment and feel
• Be able to hear and respond to the spoken voice and to audible alarms
  generated by the terminal environment
• Specific vision abilities required for this job include: 20/20 vision, with or without corrective lenses

PrimeFlight Aviation Services is proud to be an Equal Opportunity Employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member, and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.