is TITLE: GENERAL MANAGER
Job Summary:

Shamin Hotels is Virginia’s largest hotel management company owning and operating over 75 hotels and we are continuing to grow! With that growth we are seeking an accomplished leader with a passion to serve others, strong communicator who clearly understands the needs of others, and someone who excels at challenges. At Shamin Hotels excellent service to our guests and promoting a positive work culture is at the core of who we are. As a General Manager for Shamin Hotels, you will be responsible for leading, directing and managing all hotel operations including but not limited to sales and marketing, human resources, budget and forecasting, housekeeping, maintenance, guest satisfaction, brand standard compliance and operational efficiency.

Essential Job Functions:

• Develops operational plans for the hotel which support the overall objectives of the company.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems
• Maintains product and service quality standards by conducting rigorous inspections, assigning work, and initiates corrective action as seen fit to create a flawless guest experience. Communicates expectation of operating in the upper strata of brand rankings.
• Champions the Revenue management of the hotel and directly manages the Hotel Director of Sales.
• Recruiting, selecting, training, mentoring, and directing hotel staff.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with regulations and company HR policies and procedures.
• Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel.
• Maintains a safe hotel for all employees and guests by ensuring compliance with Shamin safety policies including accident prevention, employee safety training and prompt safety hazard correction and incident investigation/reporting.
• Develops new programs, targeted to increase guest satisfaction and operational excellence.
• Rewards associates who use their empowerment to exceed guest expectations.
• Establishes and maintains an appropriate level of community involvement.
• Demonstrates self-confidence, energy and enthusiasm at all times.
• Manages the hotel with a hands on approach and is highly visible to guests and employees.
• Comfortable with the high level of visibility in this leadership role within the hotel and community.
• Flexibility to work various schedules as business demands. Some nights and holidays as required. Partial weekend work is frequently the norm.

TOP Requirements:

• Lead by example: Team Up, Own It and Passionately Serve!
• Create and foster a TOP Culture within your department
• Demonstrate self-confidence, energy and enthusiasm at all times
• Being comfortable with the high level of visibility and the TOP leadership role within the company

Qualifications:

• High school diploma or GED certification required. Bachelor’s degree preferred.
• Must have at least 3 years prior experience as a General Manager. Must have Opera experience.
• Valid driver’s license from the appropriate state. Driving record approved by insurance carrier guidelines.
• Must have strong financial knowledge with the ability to analyze P&L statements
• Reading, Writing, Basic Math, and Computer Skills.
• Reliable with an ability to multi-task and work well under pressure.
• Outstanding leadership skills

Benefits:

Bonus program | 401(K) Matching | Paid Time Off | Health Insurance |Life Insurance | Disability insurance | Dental Insurance I Vision Insurance I Hotel Discounts

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Richmond, VA 23219: Relocate before starting work (Required)

Work Location: In person