Customer Experience Representative:

Avg First Year Earnings: $43,000 - $65,000 ($18.50 per hour )

Multiple Shifts Available: FT and PT are available

(day shift and afternoon to evening shifts)

Prime Group Holdings is one of the fastest growing private equity real estate firms in the country. We are focused on acquiring and adding value to a growing portfolio of real estate assets located throughout the United States. All of our team members are:

· Customer and client focused

· Self-motivated entrepreneurs who are passionate about what they do

· Diligent ethical professionals dedicated to creating long-term value for our stakeholders

· Eager to make a positive difference in the lives of their customers and clients

Our successful company is built on a culture of respect, teamwork, accountability and persistence. We deeply value the strong relationships we have built with our customers, one another and our stakeholders.

We would love you to consider joining Prime as a key part of the operational support of our anticipated growth. This dynamic position is a springboard to advancement within our company.

Summary

The Customer Experience Representative is tasked with delivering outstanding customer service to both potential and existing customers/tenants. This role is dynamic, with daily tasks evolving. The primary responsibility involves handling inbound calls from existing and potential tenants/customers regarding our storage facilities and campgrounds. The ideal candidate will be adept at identifying customer needs, knowledgeable about new services, and capable of guiding customers through processes.

Responsibilities and Duties

· Professionally handle customer inquiries via phone and email

· Demonstrate strong customer service skills with a sales-oriented approach

· Self-motivated, reliable, persistent, passionate, and enthusiastic

· Attention to detail and ability to meet expectations accurately

· Manage multiple tasks and deadlines efficiently

· Background in sales, particularly phone sales, is preferred

· Handle sensitive and confidential information with discretion

· Proficiency in Microsoft Office applications and web-based tools

· Excellent written and verbal communication skills

· Collaborate effectively within a team or work independently

· Dependable and able to follow instructions, taking accountability for actions

· Demonstrate critical thinking in managing difficult customer situations and soliciting feedback for improvement

Specific Duties

· Perform any tasks as assigned by management

· Ensure clear and timely communication with customers regarding property matters

· Handle inbound calls from tenants/customers and potential tenants/customers promptly and professionally

· Provide accurate and timely responses to customer emails or voicemails

· Generate daily revenue reports in Excel

· Maintain and troubleshoot communication equipment, reporting any issues promptly

EEO

Job Type: Full-time

Pay: $38,400.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Ability to Commute:

• Saratoga Springs, NY 12866 (Required)

Ability to Relocate:

• Saratoga Springs, NY 12866: Relocate before starting work (Required)

Work Location: In person