Overview:

We are seeking a dynamic Call Center Supervisor to join our team. The ideal candidate will have a strong background in leadership, and communication skills. If you are looking for a challenging yet rewarding opportunity to lead a team in a fast-paced environment, this role is for you.

Responsibilities:

- Supervise and manage a team of call center representatives

- Monitor and evaluate performance metrics to ensure targets are met

- Provide coaching and feedback to team members to enhance performance

- Handle escalated customer calls and resolve issues efficiently

- Develop and implement strategies to improve call center operations

- Conduct regular team meetings to communicate updates and set goals

- Analyze data to identify trends and make recommendations for improvement

Skills:

- Excellent communication skills to effectively manage a team and interact with customers

- Strong leadership abilities to motivate and guide team members towards success

- Ability to negotiate and resolve conflicts professionally

- Analytical skills to assess data and make informed decisions

Join us as a Call Center Supervisor and be part of a collaborative team dedicated to delivering exceptional customer service.

Job Type: Full-time

Pay: $45,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Holt, MI 48842: Relocate before starting work (Required)

Work Location: In person