Position Description:
Seeking a Receptionist to provide exceptional services to patients and physicians while representing the office in a professional and friendly manner. We are a fast-paced family practice and need a solid, dependable, and energetic individual. The Receptionist ensures that patient needs and visit expectations are met and ensures smooth operations while checking patients in and out of the office. This is fast paced environment with the goal of a positive patient experience with every encounter.
Duties and Responsibilities:
Greet patients and visitors in a prompt, courteous and helpful manner
Schedule new patients
Answer telephone, screen, and direct calls, takes messages and provides information
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person, phone, text or email.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed. Qualities that we are looking for in a candidate are:
Reliable team player
Well organized
Positive attitude
Great communication Skills
Strong computer skills and knowledge of electronic medical records
Able to multi-task
Qualifications and Skills
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus
Benefits
Medical, Dental, Vision, Life Insurance, HSA, FSA
Paid holidays, Paid Time Off
Quarterly Bonuses
Scrubs
Employee & Family Office Visit credit
Gym Membership Discount
Food Delivery Discount
401(k) & 401(k) matching
Job Type: Full-time
Salary: $15.00 - $17.50 per hour DOE
Medical specialties: Primary Care, Urgent Care
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