About our Office

At Paul M. Sandvick DDS & Associates, we believe that a minimally invasive approach works best. In other words, we only treat what is medically necessary and will not promote unneeded or excessive dental procedures. Our philosophy is based on the desire for patients to maintain healthy teeth into advanced age and realize a conservative approach is more beneficial in the long run.At our office, you will find doctors who are "physicians of the mouth," not tooth technicians who simply "drill and fill." Your life-long dental health is of the utmost importance to us.At your initial visit, our staff will assess your level of risk for tooth decay. The next step is to help you make the changes needed to reduce the factors leading to additional decay and help you manage any disease that may be an underlying factor in potential tooth loss.We believe that intercepting the causes of decay can be your most valuable asset in preventing serious dental issues down the line.

Overview

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities

• Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
• Ensure a positive patient experience by providing exceptional customer service.
• Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
• Confirm upcoming appointments and follow up on missed appointments.
• Verify and process dental insurance information for patients.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Process patient payments, including copayments, deductibles, and outstanding balances.
• Provide accurate financial estimates for treatment plans.
• Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
• Manage and update patient demographic information.
• Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
• Oversee the ordering and stocking of office supplies.
• Serve as a liaison between patients, dental providers, and other team members.
• Communicate treatment plans, financial information, and post-operative care instructions to patients.
• Assist with dental billing procedures, including accurate coding and submission of claims.
• Work collaboratively with the billing department to resolve any billing discrepancies.
• Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
• Participate in team meetings and contribute to office-wide initiatives.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Previous experience in a dental office is preferred.
• Proficiency in office software (Microsoft Office, dental practice management software, etc.).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients and team members.
• Strong customer service skills with a focus on creating a positive patient experience.
• Exceptional attention to detail, particularly in managing patient records and financial transactions.
• Ability to adapt to a fast-paced and dynamic work environment.
• Ability to work collaboratively.
• Willingness to take on varied responsibilities to support the success of the dental office.

Benefits

Paid time offPaid Holidays Medical insuranceFSA and HASVision Insurance401kVoluntary Life/AD&D insurance Short term disability Long term disability Accident InsuranceCritical IllnessDependent care FSA Commuter Benefits Employee Assistance program Perks and discounts through ADP & Benefits hub Pet insurance