Job Description
A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave. The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.
Job Duties
- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat guests in either the bar or dining area depending on their preference
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
- Tend to special guest needs and requests
- Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Contribute to team effort by accomplishing related results as needed
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate guests' needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
- Must be able to walk and stand during entire shift
- A desire to help out where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
- Flexibility to work a variety of shifts
- 6 months experience in a full-service restaurant preferred
- Must be upbeat, outgoing and positive
- Ability to work effectively within a team
- Ability to effectively communicate on the telephone.