Role: Director of Property ManagementReports to: Senior Director of Housing DevelopmentLocation: Arlington Administration HeadquartersSetting: OnsiteSupervises: Property Manager and Property SupervisorSchedule: Monday – Friday, 8:00 am – 4:30 pmStatus: Full Time ExemptBenefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Summary

The People Concern (“TPC”) is redefining the guiding philosophies and practices for property management at permanent supportive housing projects to better suit the needs of our program participants. The Director of Property Management (DPM) will be responsible for leading our new approach, collaborating with other senior leaders at TPC to develop, scale and manage our in-house property management capabilities and infrastructure. The DPM will lead all property management functions for properties that TPC owns and operates, including Project Homekey sites and master leased units.

Essential Duties and Responsibilities:

1. Oversee all aspects of property management, including rent collections, repairs and maintenance, security, unit turnovers, cash reserves, required reporting for any funding or regulatory agencies, tenant recertifications and annual rental subsidy increases.

2. Build the internal infrastructure required for scaling an internal property management function, including creating guidelines in partnership with our supportive services staff, designing internal systems for information collection and sharing and incorporating appropriate technological tools.

3. Collaborate with the supportive services staff at each property to assist residents in maintaining their housing by identifying issues and problem solving together, including by implementing TPC’s four step retention policy.

4. Oversee the contracting and liaising with outside property management companies for our new permanent housing sites in collaboration with our development partners.

5. Proactively identify innovative ways to use property management to further TPC goals such as environment sustainability and make operations more efficient while maintaining our high standards for resident experience.

6. Create and manage operating budgets.

7. Ensure that lease-ups and rent collections are completed promptly and efficiently; as needed, collaborate with attorneys and complete required legal paperwork on matters relating to unit surrenders or evictions.

8. Ensure compliance with all requirements and requests from public and private funding sources and other government entities, including rental subsidy paperwork and conducting inspections.

9. Assist in evaluating the physical condition and financial viability of potential new property assets.

10. Supervise and support all property management staff, including all on-site property managers.

11. Ensure that property management staff are trained on and able to implement Trauma Informed Care, Harm Reduction and Housing first principles in the work with residents.

Required Qualifications:

1. Minimum five years related multifamily property management leadership experience, including growing and managing property management systems for a large portfolio of properties.

2. Extensive knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations, as well as various rental subsidies programs.

3. Experience with residential building maintenance and renovations.

4. Working knowledge of workplace safety and illness and injury prevention practices.

5. Detail oriented with good time management, organizational, written, verbal, and interpersonal skills.

6. Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision.

7. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment.

8. Current, valid California Driver's License with an acceptable driving record.

Preferred Qualifications:

1. Experience working with high acuity and chronically homeless populations.

2. Pre-existing relationships with vendors, contractors and developers.

3. BA preferred but not required.

Work Environment

1. Field (may need to travel) and indoor office environment. Based primarily in Arlington HQ.

2. Will be required to walk or drive to different local sites and events (Southern California area).

3. On-call after-hours and on weekends to address any emergency work orders and/or other building emergencies as back-up support to property management staff.

4. Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis.

5. Will necessitate working in busy, dusty and loud environments around our unhoused clients at times, including parking in and near their current areas of residence.

6. Will be exposed to elements like cold, heat, dust, noise and odor and other potential visual situations of this industry (homeless clients, skid row population, substance users etc.).

7. May need to bend, stoop, twist, and sit throughout the day.

Responsibilities Common to All Agency Employees

1. Maintain a safe work environment and confidentiality at all times.

2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.

3. Organize and prioritize multiple activities to meet all external and internal deadlines.

4. Maintain professional demeanor that reflects positively on the agency.

5. Demonstrate respect and courtesy toward others.

6. Able to thrive in a work environment emphasizing teamwork and collaboration.

7. Respond in a timely manner in all aspects of communication.

8. Work with minimum supervision.

9. Perform other duties as assigned.

Equal Opportunity Employer 

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives.

One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than sixty years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Expected Behaviors of All Staff

· Act as a role model.

· Collaborate with others.

· Demonstrate a sense of responsibility.

· Continuously learn and improve.

· Acknowledge own areas of improvement.

· Hear and provide honest, specific and direct feedback.

· Create an environment where everyone is welcomed, valued and respected.

Benefits & Perks

· Medical Insurance

· Vision Insurance

· Dental Insurance

· Retirement Planning (403b)

· Paid Holidays

· Paid Vacation Days

· Paid Sick Days

· Employee Assistance Plans (EAP)

· Modern Health

· Flexible Spending Account (FSA)

· Basic Life / Accidental Death & Dismemberment (AD&D)

· Voluntary Short- and Long-Term Disability

· Voluntary Pet Insurance

· Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

· The People Concern University & Certificates

· Corporate Discounts