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Summary
Join our team of full time and part time staff at The Chelsea Wellness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers.
Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management.
Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business.
The Member Services Supervisor is responsible for providing supervision to the member service associates. The Supervisor ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities :
1. Provide supervision and oversight to Member Services Associates as it relates to all interactions at the service desk as outlined in the Member Services Associate job description.
2. Work towards achieving established satisfaction survey metrics and provide coaching and direction to achieve threshold scores as it relates to member and guest satisfaction.
3. Maintain knowledge of all events and activities within the center as it relates to member communication, promotion and ancillary services and retention.
4. Have the ability to perform all the duties outlined in the Member Services Associate job description as needed.
5. Provide regular feedback, write and conduct interim and annual performance reviews.
6. Assist with department work schedules and time cards.
7. Assist with hiring and training all Member Services Associates.
8. Work Manager on Duty shifts as assigned.
9. Maintain friendly, well trained and customer service oriented staff, and inter-department relationships.
10. Work towards meeting departmental and organizational goals.
11. The ability to be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members.
12. Other duties as assigned.
Qualifications :
Last updated : 2024-03-26
Full Time
Business Services
$67k-88k (estimate)
03/28/2024
04/05/2024
powerwellness.com
LOMBARD, IL
50 - 100
Private
THOMAS RHIND
$10M - $50M
Business Services
The job skills required for Service supervisor include Customer Service, Communication Skills, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service supervisor positions, which can be used as a reference in future career path planning. As a Service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service supervisor. You can explore the career advancement for a Service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
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Document task completion through daily service reports.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
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Step 3: View the best colleges and universities for Service Supervisor.