POSITION: ASSISTANT MANAGER, DESIGN SERVICES
REPORTS TO: GENERAL MANAGER
TYPE: NON-EXEMPT
BRANDS: POTTERY BARN/POTTERY BARN KIDS/WEST ELM

PRIMARY FUNCTION: Drive 70% of sales via In Home Services. Hire, train and develop team of Designers and hold accountability to all Design Crew expectations. Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead the Design Crew team to create an exceptional experience for customers & exceed sales and lever goals – 70% of sales generated via Design Crew and Design Services – In Home, Trade, In Store
• Implements and holds accountability to SPH expectations
• Regularly shadows designers on In Home appointments – minimum of one In Home visit a month
• Implements and holds accountability consistently to the 1.0-5.0 cadence of clienteling with all Designers
• Develop, implement & manage clientele programs and Lead Generation for Designs to drive sales: excel at managing pipeline
• Attract, motivate, coach & develop talent to maximize their potential
• Provide exceptional customer service in the store to achieve world-class service standards
• Ensure the sales floor is adequately staffed from a sales & tactical perspective Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes & challenges
• Utilize Design Essentials & training resources to educate team on product, improve selling skills & achieve goals
• Develop contests & other programs to motivate associates to increase productivity & raise team spirit
• Assume additional management responsibilities in the absence of Associate or General Manager
• Perform projects & assignments as directed by the Associate or General Manager
• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our

People-First Philosophy

• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use

& management of client information reporting system

• Accountable to core competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer

SKILLS/KNOWLEDGE:

• 2-3 years of previous retail sales experience or management experience in a customer service related field
• Excellent communication, organization & leadership skills
• Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
• Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
• Ability to independently lead self & others to achieve results

PHYSICAL REQUIREMENTS:

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
• Employment/promotion to this role will be contingent on successful completion of a background check
• Full time associates are expected to have open availability to meet the needs of the business.
• Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday,

Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November – January)
*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days
(Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)

EDUCATION: College degree preferred or equivalent job experience.

**This position description is not inclusive of all duties and responsibilities and can be changed without notice**

WSI has an accommodation process in place and provides reasonable accommodations upon request for applicants with disabilities in accordance with applicable legislation.

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada would like to advise that it complies with all applicable requirements of the AODA and, if necessary, provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment. If an applicant or an associate is in need of an accommodation for a disability, contact a General Manager and any store location for assistance.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 5 years (Preferred)

Ability to Commute:

• Towson, MD 21204 (Preferred)

Work Location: In person