Position Overview

Under supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, and other center equipment. Other duties as assigned.

Qualifications

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Time management and organizational skills
• High school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software

Duties & Responsibilities

Customer Service

• Assists customers with shipping and packaging services, printing estimates/orders, and other services
• Assists customers with their product and service needs in person, by email and phone
• Processes customer sales through the point-of-sale system

Center Operations

• Opens and closes the store, cash register and center systems
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL and USPS couriers, other vendors and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, organizes, and completes all tasks for Virtual Mail

Physical & Safety Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone and in person
• Must perform all duties in a safe and efficient manner

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: No less than 12 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Can you lift at least 50lbs?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Siloam Springs, AR 72761: Relocate before starting work (Required)

Work Location: In person