Description

Your Impact:

Join our dynamic Information Technology team as a Senior Help Desk Support Specialist where your technical expertise and collaborative spirit will be pivotal in shaping our end-user support experience. In this role, you will directly enhance productivity and user satisfaction by delivering exceptional technical support and fostering teamwork within our help desk operations. Your efforts will ensure smooth IT operations and will empower our workforce to excel in a fast-paced environment. Bring your technical acumen and passion for problem-solving to a role where you will make a real difference in helping Poseida change the lives of cancer patients every day.

Position Summary:

The Poseida IT Help Desk serves as the primary point of contact for Poseida employees who encounter issues related to hardware, software, or systems. This position reports directly to the Senior Director of IT Operations and Security and is responsible for providing assistance with day-to-day operations, troubleshooting, and resolving IT support issues. This role will interact frequently with customers and will be the initial point of contact for all technology-related requests. This position requires onsite support at Poseida’s facility to ensure timely resolution of problems and the ability to work in a dynamic environment as needs may vary from day to day.

Responsibilities 

These may include but are not limited to:

• Assist with generating ticket status reports and customer service metrics to meet department analytical needs.
• Contribute to the creation of technical knowledge base articles, deliver technical training to customers, and coach direct reports in daily Help Desk duties.
• Replace computer hardware components in offices and labs, install computer software using remote desktop tools, and interact with software and hardware vendors to set up lab equipment.
• Provision VOIP devices and provide technical and troubleshooting support to Windows operating system software, network connectivity issues, and related IT services.
• Escalate support tickets to the appropriate level for timely resolution while maintaining high-quality service and excellent follow-up to meet customer service requirements.
• Must be able to onboard new team members by imaging laptops and providing new employee training.
• Manage an inventory of all IT-related equipment and supplies.
• Perform other related assignments as necessary or as assigned by the Help Desk Manager or Sr. Director of IT.
• Provide technical and troubleshooting support for internal users on the following: desktop hardware and software, Windows operating systems and programs, system access/passwords/security, printing, and network connectivity issues, VOIP, and related IT services.
• Provide high-quality service and excellent follow-up to meet customer service requirements.
  

Requirements

Requirements, Knowledge, Skills, and Abilities:

• Bachelor’s degree or IT Certificate with 5 years of experience in industry with IT systems oversight and helpdesk experience.
• Ability to interpret support metrics to improve Help Desk functions.
• This role will be sitting, standing, walking, bending, crouching, or stooping down to plug in and attach IT equipment, etc.
• Extensive experience in the following: desktop hardware and software, Windows operating systems, system access/ passwords/ security, printing, and network connectivity, VOIP, and related IT services.
• Experience initiating purchasing of hardware and software, receipt, and inventory tracking.
• Track record of independently managing and prioritizing urgent requests from customers and alerting appropriate management for escalation on major outages and issues.
• Significant experience in coordinating with various IT groups in fulfilling users’ requests or resolving issues based on established guidelines.
• Task-oriented, organized, and driven to produce results with aggressive timelines.
• Works collaboratively with multi-disciplinary groups in a fast-paced work environment.
• Easily master’s complex technical equipment.
• An aptitude for working well with others.
• Self-motivated and ability to work independently.
• Good customer service, communication and follow-through required.

Senior Help Desk Support Specialist Pay Rate: $43.75/hour to $47.43/hour

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience with the industry, education, geographic location, etc.

Who We Are and What We Do 

Based in San Diego, Poseida Therapeutics is a clinical-stage biopharmaceutical company utilizing our unique and proprietary genetic engineering platform technologies to create next-generation cell and gene therapies with the capacity to cure. We are passionate about making an impact on patients’ lives with the development of our CAR-T therapies in various cancers and gene therapies for rare diseases. Our goal is to deliver potential single treatment cures for patients in need. Our portfolio of product candidates is specifically designed to overcome the limitations of current generation cell and gene therapeutics.

At Poseida we put people first. Our team is passionate about improving patients’ lives through innovation. See what our team has to say about our culture:

“My favorite part about Poseida is all the people that I get to work with. Everyone is so passionate about what we’re doing here and there’s so much camaraderie. It feels like one big enthusiastic family.”

“My favorite part about working at Poseida is the amazing culture and working environment. Everybody is friendly, professional, collaborative, and has a remarkable can-do and positive attitude.”

As we advance our compelling pipeline, there are endless opportunities for impact and growth. We encourage you to apply today!

Recruitment Fraud Alert

Alert: Beware of Employment Scams 

Poseida Therapeutics, Inc. has received reports of employment-related scams. These scams have appeared in forms of false job advertisements and/or unsolicited contacts via communication/chat platforms, phone, email or text from individual(s) claiming to be or represent Poseida’s Human Resources team. Be advised that Poseida Therapeutics does not extend unsolicited employment offers. Furthermore, Poseida Therapeutics does not request payment information or charge prospective employees with any fees during the recruitment process.

If you would like to pursue employment opportunities with Poseida Therapeutics, Inc., please visit our official careers website https://poseida.com/careers-culture/ or official Poseida Therapeutics LinkedIn page. Job postings that do not link directly to our careers website or official Poseida LinkedIn page are not legitimate and might be fraudulent. You may report fraudulent job advertisements or contacts via our Contact Us page at https://poseida.com/contact-us/ and select the subject “Careers.” If you have been defrauded or suspect identity theft as a result of an employment scam, please contact your local law enforcement agency for guidance.