• The Restaurant General Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest;
• while focusing on delivering operational excellence. Popeyes Restaurant General Managers invest their time in developing servant leaders;

creating memorable experiences; being a brand champion; managing administration; and maintaining the facility. Popeyes Restaurant General Managers consistently keep our brand promises, inspire their teams and deliver great results.

Essential Responsibilities for Leading the Team

Develop Servant Leaders

Puts your people and restaurant first not yourself

• Shows compassion, care and concern for the team through behaviors, actions and decisions
• Engages the team in regular one on one meetings and performance management discussions
• Creates the right environment and sets the team up for success by providing ongoing communication and the tools to get the job done
• Coaches and motivates the Assistant Managers and the team
• Recruits and develops talent
• Demonstrates commitment to goals and inspires others to deliver superior performance

Essential Responsibilities for Leading the Business

Create Memorable Experiences

Creates a service experience so good the guest can’t wait to come back to Popeyes

• Serves as a role model to create memorable guest experiences.
• Sets clear expectations and holds team accountable for delivering brand service behaviors
• Takes actions to solve and celebrate guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

Serves as the face and voice of the brand in the restaurant and community

• Serves as the local representative of Popeyes to the community by sponsoring or participating in events
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
• Champions and implements company-wide promotions, product launches and product samplings
• Ensures the team delivers Popeyes brand programs, Limited Time Offers (LTO) and core product with operational excellence

Administration

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

• Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness (QSC) will be met
• Monitors business : previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Controls food and equipment inventory, conducts daily and weekly inventory counts, keeps records and monitors food cost
• Creates, communicates, implements and follows up on operations and financial action plans
• Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

Ensures the restaurant is a safe, sanitary and appealing place for everyone

• Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations
• Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Demonstrated restaurant / retail operations knowledge
• Ability to work in a fast paced environment
• Recruit and develop the skills and ability of the team
• Highly organized with the ability to plan for, execute and monitor business performance
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Ability to resolves issues in compliance with Popeyes standards

Education and Experience

• Must have high school diploma or equivalent
• Minimum of 3 years management experience

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products / boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage and they want to share that pride with you!

Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.

Last updated : 2024-03-28