446 Customer Service Manager Jobs in Raleigh, NC
Popeyes Raleigh is Hiring a Customer Service Manager Near Raleigh, NC
Job Description
We’re looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible. Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and thank the guest. Must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow and explore your career potential.
Benefits working with Paramount Hospitality Management dba POPEYES
- FLEXIBLE WORK SCHEDULES
- FREE EMPLOYEE MEALS PER SHIFT WORKED
- OFF DUTY DISCOUNTS
- EMPLOYEES CHOICE-> FULL TIME OR PART TIME
- GREAT BENEFITS AVAILABLE
- OPPORTUNITY TO GROW
- POSITIVE WORK ENVIRONMENT
- VACATION FOR PART TIME AND FULL TIME 32 HOURS OR MORE
- LEARN MORE EARN MORE PROGRAMS
- WORLD CLASS TRAINING CENTERS ONLINE
Essential Responsibilities:
Create Memorable Experiences
Creates a service experience so good our guest can’t wait to come back to Popeyes.
- Greet guests to make them feel comfortable and welcome
- Take guests’ food orders and handle cash and credit transactions
- Assist the management team in creating a great place to work and delivering memorable guest experiences
- Show your passion for our food by keeping up with product knowledge
- Demonstrates knowledge of the brand and menu items
- Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve
- Monitors Speed of Service to ensure delivery of guest expectations
- Ensures the restaurant is welcoming and clean
- Prepares food for the guest
- Resolves guest recovery issues
Required Knowledge, Skills and Abilities:
- Committed to providing excellent guest service skills
- Able to work in a fast paced environment
- Able to communicate effectively with guests and team members
- Maintains regular and consistent attendance and punctuality
- Available to work days, evenings, weekends and holidays
- Must be at least 16 years of age
Consistently able to:
- Carry products/boxes and miscellaneous weighing no more than 60 pounds
- Operate register
- Handle product preparation
- Listen to and communicate with guests
- Kneel and follow proper lifting procedures
- Perform product preparation, stocking and inventory
- Lift to open and close door to store and storage shed as well as cooler and freezers
- Able to reach for prepared product and serving guests and training
- See during all activities
- Able to stand while serving guests and training
- Stoop to pick up supplies and trash
- Communicate with fellow team members and guests
- Handle raw or uncooked products
- Frequently wash hands to maintain food safety standards
Job Summary
Full Time
$56k-73k (estimate)
04/29/2024
05/16/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
